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Coronavirus Information: Vaccinations | Testing | Safety Policies & Visitor Guidelines | Appointments & Scheduling | FAQs

Covid Calls

Vaccine Scheduling Update: We’re experiencing very high call volumes from people interested in getting the COVID-19 vaccine. Currently, our vaccine supply is very small, and we are unable to accept phone calls to schedule vaccine appointments. Please check back here for updates.

COVID-19 Visitation Restrictions

Restrictions to patient visitors at the Hospital of the University of Pennsylvania Hospital are currently in effect.

Hospital of the University of Pennsylvania

HUP lobbyVisitor Guidelines for Inpatients

Effective February 15, 2020

Family caregivers are vital members of the care team. During the COVID-19 (Coronavirus) Pandemic Penn Medicine seeks to maximize family caregiver presence while keeping patients, caregivers, and staff safe.

Beginning Monday, February 15, patients may have a healthy family caregiver visit daily between 9 am to 8 pm. Patients and families should choose one person to be the caregiver for the duration of the patient's hospitalization. Consider choosing the member of the family who is most likely to care for the patient after the hospital stay and who will be able to best help the patient while in the hospital.

Caregivers will not be allowed to enter the hospital, if they:

  • Feel sick
  • Have COVID-19 or flu-like symptoms
  • Tested positive for COVID-19 within the last three weeks
  • Have been in contact with someone who has a pending COVID-19 test or who has tested positive for COVID-19 within the last two weeks
  • Have been asked to be on home quarantine or isolation
  • Are under the age of 18

Caregivers must:

  • All caregivers and other visitors must complete a COVID-19 symptom screening before entering Penn Medicine buildings. Please fill out our online prescreening form, which will generate a pass that you can show right on your phone when you enter. 
  • Wear approved face coverings that fully cover the nose and mouth. Masks with valves, gators, bandanas, gas masks or any masks that do not cover the nose and mouth are not permitted. A mask will be provided, if necessary.
  • Refrain from eating while in the hospital. The cafeteria is currently open for staff only. Caregivers may leave the hospital for meals, or other reasons, and return after eating.
  • Stay in the patient room for the entire visit, with the exception of leaving the room to use the bathroom, or at the direction of the care team. Caregivers are not currently permitted to visit the cafeteria or explore the hospital.

We encourage you to connect with your loved one virtually through phone or video visits. Your loved one's care team can help set this up or visit our COVID website for patient and family video chat instructions. Thank you for your cooperation and understanding as we work together to keep our patients and our community safe.

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