If you have symptoms of an urgent nature, please contact your doctor, call 911 or go to the nearest emergency room immediately.
General Inquiries
Call 800-789-7366 to speak with a customer service representative.
Appointment Requests
Call 800-789-7366 or make an appointment online.
Online Patient Portal
Penn Medicine patients can communicate securely with their physician's office through the MyChart by myPennMedicine patient portal.
Patient and Guest Relations
The most immediate way is to call one of the phone numbers below, Monday to Friday from 8 am to 4 pm (recommended).
If you prefer not to call, you may submit your question, complaint or compliment via the Patient & Guest Relations contact form. Form submissions will be sent to the appropriate person who can help you. Please allow three business days for a response.
Medical Records
- Chester County Hospital
Health Information Management Department
701 E. Marshall Street, West Chester, PA 19380
Phone: 610-431-5678
Fax: 610-431-5025
- Hospital of the University of Pennsylvania
Medical Records Department
1st Floor Founders
3400 Spruce Street, Philadelphia, PA 19104
Phone: 215-662-3154
Fax: 215-662-6300
- Penn Presbyterian Medical Center
Medical Records Department
Myrin Basement
51 North 39th Street, Philadelphia, PA 19104
Phone: 215-662-8959
Fax: 215-243-8758
- Pennsylvania Hospital
Medical Records Department
1st Floor Preston
800 Spruce Street, Philadelphia, PA 19107
Phone: 215-829-3931
Fax: 215-829-3027
- Princeton Medical Center
Health Information Management Department
1st Floor, Education Building
One Plainsboro Road, Plainsboro, NJ 08536
Phone: 609-853-7050
Fax: 609-853-7051
Careers at Penn Medicine
Want to join the Penn Medicine team? Visit our careers site to apply for roles at Penn Medicine locations in Philadelphia, Chester County and Princeton. Or, learn more about jobs at Lancaster General Health.