Financial Assistance

At Penn Medicine, we offer patients financial counseling and assistance to those who need it.

We are committed to caring for all patients equitably, with dignity, respect and compassion without regard to age, race, color, national origin, religious creed, sex, physical or mental disability, marital status or sexual preference.

Caring for all

As part of this commitment, we offer financial counseling and assistance programs to uninsured and underinsured patients to assist those who cannot pay for all or part of their care.

Patients will be considered for financial assistance individually, considering total household income and other resources. Penn Medicine will also consider other factors in the patient/family financial situation, should there be other critical expenses, not related to the patient’s medical care, that make payment of the financial obligation impossible, such as caring for a disabled family member.

Uninsured or underinsured persons may apply for financial assistance at any time during treatment here or when request for payment is made.

Request financial assistance

Request an application over the phone, in person, or online. Interpretation services are available upon request.

For Penn Medicine locations in the Philadelphia area, Chester County, and New Jersey, call 800-406-1177.
For Lancaster General Health, call 717-544-1957.

Request financial assistance online using MyChart by myPennMedicine or MyLGHealth

Login to MyChart by myPennMedicine or MyLGHealth
Choose Financial Assistance from the main menu
Enter details about your income and assets
Review your answers and click Submit

Using MyChart by myPennMedicine or MyLGHealth allows patients the ability to request financial assistance online, track status of their application, and communicate with one of our financial counselors.

If you DO NOT have an account, you may create one and follow the steps above. Penn Medicine, Chester County Hospital and Princeton Medical Center patients may create a MyChart by myPennMedicine account. Lancaster General Health patients may create a MyLGHealth account.

If you have any questions or need help requesting online, please call Penn Medicine at 800-406-1177 or Lancaster General Health at 717-544-1957.