Patient billing

Our customer service specialists are available to answer your billing questions.

Billing questions?

Penn Medicine and its hospitals and practices have multiple options for patients to pay their bill, including online, by mail, and in person. Read further to learn more about options available at Penn Medicine locations in the Philadelphia area and Chester County, Lancaster General Health, Penn Medicine Doylestown Health, and Penn Medicine Princeton Health.

For information and answers regarding your bill, call the number listed on your bill.

For other billing-related inquiries, payment options, or if you do not have your bill, call the following:

  • Penn Medicine locations in Philadelphia, Doylestown Hospital, and Chester County Hospital: 800-406-1177
  • Lancaster General Hospital or Lancaster General Health Physicians: 717-544-4953
  • Princeton Medical Center: 609-620-8300

For Doylestown Health billing questions for care received before July 1, 2026, please call 877-211-0507.

View the Penn Medicine billing and collection policy.

Payment options

Online bill pay

You can pay your bill online from our patient portals, MyChart by myPennMedicine or MyLGHealth.

Get answers to frequently asked questions about payments, billing, and insurance in the MyChart by myPennMedicine FAQs or MyLGHealth FAQs.

Doylestown Health patient looking to pay a bill for care received before July 1, 2026? Pay your Doylestown Hospital bill or Doylestown Health Physician bill online.

Mail payments

Please mail payments with your statement remittance to the location where you received care:

Chester County Hospital
P.O. Box 824406
Philadelphia, PA 19182

Doylestown Health Patient Billing (for bills for care received after July 1)
P.O. Box 824406
Philadelphia, PA 19182

Doylestown Health Patient Billing (for bills for care received before July 1)
PO Box 822785
Philadelphia PA 19182-2785

Lancaster General Health
P.O. Box 824809
Philadelphia, PA 19182

Penn Medicine Patient Billing
P.O. Box 824406
Philadelphia, PA 19182

In-person payments

To pay in person at the hospital where you received care, please visit the cashier. Hospital ambassadors in blue or red coats and others at the hospital's welcome desk can give you directions to the cashier.

All Penn Medicine locations

Easier ways to pay medical bills with AblePay

Medical bills can be stressful. AblePay is a program that can help.

AblePay is a program that is based in Pennsylvania. It helps lower the cost of eligible medical bills and offers flexible payment options designed around your budget.

AblePay membership is completely free and provides:

  • savings on eligible medical bills
  • flexible payment options on every bill, including monthly payment plans 
  • friendly, dedicated support when you need help

AblePay partners with hospitals and health systems like Penn Medicine to deliver a smoother patient billing experience while lowering overall costs. This partnership creates meaningful savings that are passed directly to members.

Once you join AblePay, you can include anyone you choose to pay medical bills for under your membership even if they are not covered under your insurance plan. This can include spouses, children, parents, relatives, or friends.

Learn more and enroll:

Questions? Call AblePay at 484-292-4000 or email Support@AblePayHealth.com.

Billing questions for other providers

Please contact the providers below directly with any billing questions:

  • The Children’s Hospital of Philadelphia (CHOP): 800-283-3055
  • Doylestown Health Physicians Billing (for care received before July 1, 2026): 267-370-5285
  • Doylestown Health Anesthesia Physician Billing: 800-242-1131, ext. 4317
  • Doylestown Health Emergency Physician Billing – Intersect Billing Solution: 888-556-7154
  • Lancaster Emergency Associates: 855-691-9890
  • Lancaster Radiology Associates: 717-394-6028

Follow us