Penn Medicine financial assistance policy, plain language summary
View the Lancaster General Health financial assistance policy plain language summary.
Penn Medicine offers financial assistance for its medical care to eligible individuals and their families. Penn Medicine includes the University of Pennsylvania Health System, the Hospital of the University of Pennsylvania, Penn Presbyterian Medical Center, Pennsylvania Hospital, The Chester County Hospital, Lancaster General Hospital, Neighborhood Health Agencies, Inc., Clinical Care Associates, the Clinical Practices of the University of Pennsylvania Health System, Penn Care at Home, Penn Home Infusion Therapy, Wissahickon Hospice, and Penn Center for Rehabilitation and Care. View a complete list of UPHS providers. Please note that providers on this site who are identified as NOT employed by Penn Medicine are not subject to this policy. Read the Lancaster General Health financial assistance policy summary (below).
Financial assistance does not take the place of an insurance policy. Based on your financial need, either reduced payments or free care may be available. Individuals cannot be charged more than the amount generally billed to patients with insurance coverage for emergency or other medically necessary care. Penn Medicine is committed to caring for all patients equitably, with dignity, respect and compassion without regard to age, race, color, national origin, religious creed, sex, physical or mental disability, veteran status, marital status or sexual preference.
You may be eligible for financial assistance if you:
Have limited or no health insurance and have no other source to pay Penn Medicine’s bill (for example, workers’ compensation insurance, third party liability, or automobile insurance).
- Are not eligible for government assistance (for example, Medicare or Medical Assistance). You must apply for Medical Assistance to qualify for financial assistance.
- Can show you have financial need. Generally, you will be eligible for free care if your family’s income is below 300% of the Federal Poverty Guidelines. If your family’s income is over that limit, you may be eligible for a partial discount, based on your family’s income and a full assessment of your situation.
- Live within 50 miles of any Penn Medicine provider.
- Provide Penn Medicine with necessary information about your family’s finances.
About the application process
The process for applying for Penn Medicine financial assistance includes these steps: · Complete the Penn Medicine Financial Assistance Application form. o Include the supporting documents listed in the checklist. If your application is incomplete, it will not be considered, but you will be notified and given a chance to send the missing information. We look at your family’s income and size to determine the level of assistance available to you.
- We will contact you, usually within 5 business days, to tell you whether you are eligible for Penn Medicine financial assistance.
- We can help you arrange a payment plan for any remaining charges or bills that are not covered by Penn Medicine financial assistance. A payment plan will consider your financial situations to set payments that you can manage.
What additional languages are available?
Any other translations can be made available upon request within 30 days.
Filing your application
An application must be submitted within 1 year after your treatment. Applications are available at any UPHS location upon request or by calling 1-877-433-5299. Applications are available at any UPHS location upon request or by calling 1-877-433-5299. You can also download a copy of the financial assistance application online.
You may also request a free copy of Penn Medicine’s full financial assistance policy and a financial assistance application by writing to:
Penn Medicine
Attn: Financial Assistance
P.O. Box 824406
Philadelphia, PA 19182-4406
Lancaster General Health financial assistance policy, plain language summary
Lancaster General Health provides health care to all people regardless of their ability to pay. Our financial assistance program is available for people with limited or without health insurance who are unable to pay for their care. To qualify for financial assistance, you must apply.
If you are eligible for financial assistance, you will have your cost for care reduced fully or partially. If you have financial assistance, you will not be billed for more than the approximate amount Medicare would pay for similar services.
Eligible services
- Emergency or other medically needed healthcare services provided by and billed by LG Health.
- If a healthcare service is not billed by LG Health, it is not eligible. You can ask the provider if they honor the LG Health financial assistance program.
Eligibility requirements
- Your total household size, income, and other financial resources will be assessed.
- Your household income and resources must be at or below 400% of the Federal Poverty Guidelines.
- Please see the Financial Assistance Application or Policy for more eligibility details.
Applying for financial assistance
You can receive a copy of the Financial Assistance Policy and application:
- In-person: Visit the LG Health admitting area or emergency room desk.
- By mail: Call a financial counselor at 717-544-1957 to arrange for a mailed application.
- Online using MyLGHealth
You can return completed applications in person (Cashier and Patient) or by mail to:
- Financial Services Office
555 N. Duke St
Lancaster, PA 17602 - Lancaster General Health
Attn: PFS, Customer Service Dept.
FA Program
PO Box 3555
Lancaster, PA 17604-3555
Incomplete applications: If there is information missing from your application, you will receive a letter and 14 days to submit this. If the information is not received, your application will be denied.