Michael Cerdan, a transport associate, is often the first and last face a patient sees during their stay at the hospital. Cerdan, who has been working at PAH for 37 years, will greet a patient at the entrance and transport them to their doctors, to tests and procedures, and safely to their vehicle when they’re able to be discharged.
While assisting one patient at the Pharmacy, he observed how they struggled to find the extra few cents needed to pay for their medication. Rather than having the patient continue sifting through their belongings, Cerdan reached into his pocket and offered change to help pay for the remainder of the medication.
“I love helping people. It’s just part of the job to show courtesy to all patients and to give them a positive experience,” said Cerdan. “Whenever I meet patients, I’ll always have a smile on my face and will crack some jokes.”
Cerdan’s impact goes beyond the hospital walls. Outside of PAH, Cerdan has been recognized by patients that he has cared for in the past. A former patient approached him in the city and remembered how he helped transport her to her car after the birth of her baby more than 10 years prior, Cerdan recalled.
Because of his selflessness and commitment to care, Cerdan was selected to throw the first pitch at a Phillies home game earlier this year, accompanied by his family and PAH team members who cheered for him in the stadium. Cerdan was one of three Penn Medicine employees who were chosen to represent the Health System at three separate games.
“Michael truly embodies our relationship-based care. He makes sure the patient is always the focus,” said Maria Joyce, MSN, RN, resource manager for the Nursing Network Center. “He truly deserved this recognition.”