Portrait of John J. Herman, the CEO of Penn Medicine Lancaster General HealthPenn Medicine Lancaster General Health is deeply committed to creating the best possible work environment for all of our dedicated employees. We know that the decision to stay or leave a job is often directly related to how connected you feel to the organization, your leaders and your team.

Your voice is incredibly important in our ongoing efforts to strengthen those connections. We appreciate the valuable feedback you provided in the 2021 LG Health Safety Culture & Employee Engagement PULSE Survey, as well as the Penn Medicine Project Vital Advantage survey.

Based on your suggestions, we at Lancaster General Health, as well as across Penn Medicine, have prioritized several areas for enhancing your work environment. I would like to share an update on our progress.

  • We have made meaningful progress in addressing vacancies and staffing challenges, which are major contributors to burnout. This includes implementing a number of recruitment strategies to expedite hiring and onboarding, as well as developing programs that target high-school students in order to build a long-term talent pipeline.
  • We expanded resources to support you in your professional development journey, including regular career workshops for employees and managers, and increased emphasis on internal development programs. We will soon offer enhanced access to career counseling, as well as a mentoring program.
  • To ensure that we remain competitive and retain and attract the very best talent, we have made several recent compensation adjustments, which resulted in increases for 70 percent of our employees. We are committed to continually reviewing our overall Total Rewards strategy to ensure that we offer the benefits that are most important to you.
  • We continued our efforts to support leaders and improve the overall work environment, including hundreds of new LinkedIn Learning courses available in KnowledgeLink, as well as a Manager Fundamentals program. A welcome process for all new managers is coming soon.
  • To enhance workforce wellness and culture, we began Well-Being Rounds, where leaders visit and offer support to teams throughout the health system. We continued to expand our supportive services, such as MyHealthyLiving’s Limeade and the Employee Assistance Program.

While these actions are significant, it’s important to note that they represent only our first steps. Thank you for continuing to share your insight with us as we work together to make LG Health the very best place to work for everyone across the health system.

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