As a customer service specialist at LGHP Family Medicine Twin Rose, Bridget Siegrist checks in patients prior to their appointment and, over time, gets to know many of them on a first-name basis. One morning, Siegrist noticed that an elderly patient who lived alone failed to arrive to her scheduled appointment.
“It seemed odd to me that a patient who I had come to know after working for the organization for 41 years did not show up, especially because she was always on time. While it is not routine for me to call patients who do not show up, I asked my manager if I could call to make sure everything was alright,” explained Siegrist.
Because Siegrist took the time to contact the patient and emergency contacts, she was able to help the patient avoid a possibly life-threatening emergency, getting the patient the help they needed.
“I look at our patients as if they are a member of my family. I am here to support them and feel what they feel. Sometimes that is happiness and sometimes that is pain. That is what this job is all about,” said Siegrist.
While recognizing Siegrist, her manager, Heather Barton, shared, “Bridget’s persistence may have saved this patient’s life. Each day she takes the time to develop a relationship with our patients, and is always willing to go the extra mile for our patients.”
At Penn Medicine, we all aspire to be Difference Makers who represent the Penn Medicine Experience (PMX) in action. PMX sets a consistent standard across all of our entities and work locations to make every touchpoint an opportunity to build enduring connections with patients, families, visitors and colleagues, which is a foundational part of the UPHS SuccessShare program.