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OnDemand Virtual Telehealth Services - Lancaster General Health

See a Penn Medicine Provider Anytime

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Have a minor illness or injury? Stay home and use Penn Medicine OnDemand for an urgent care video visit with one of our providers.

Schedule Your OnDemand Visit Now

Let Our Providers Come to You

You can interact with a Penn Medicine provider just like you would during an office visit – using an App on your smart phone or tablet.

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It’s Fast, Easy and Available Anytime

  • Simply login to MyLGHealth to schedule and conduct your visit.
  • Average visits are 15 minutes.
  • Available 24/7/365 if you are located anywhere in Pennsylvania.*
  • Visits may only be scheduled for the registered user of the MyLGHealth account.
  • Each OnDemand visit is for a single appointment only.
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What We Treat**

  • Asymptomatic or symptomatic COVID Assessment
  • Urinary Tract Infection
  • Sinus Infections
  • Cough
  • Sore Throat
  • Pink Eye
  • Skin Rash
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Who's Eligible

  • Anyone 14 years of age or older. Patients 13 years and younger are not eligible for an OnDemand visit.
  • All patients MUST be located in Pennsylvania at time of service.
  • If you do not have health insurance*** or if telemedicine services are not a covered benefit under your insurance plan, you may be required to make a copay.

*Visits conducted 7pm – 7am will use MyChart by myPennMedicine. Learn more or schedule a visit.

**What we CANNOT treat: Ear infections/hearing problems, head injuries, changes in vision, chest pain, abdominal pain, difficulty breathing or severe dizziness. Our providers CANNOT prescribe the following medications: Narcotics, Benzodiazepam (anxiety medication), Stimulant (ADD medication), Seizure medication, Medical marijuana and Lithium.

***Insurance plans vary. Please check with your insurance carrier regarding coverage limitations, pre-authorizations or referrals that may be required prior to your visit. Some insurances also require you to see only your designated primary care physician in order for services to be paid.


Penn Medicine OnDemand should not be used for life-threatening emergencies.

How it Works


1. Schedule Your Penn Medicine OnDemand Virtual Visit

2. Prepare for Your OnDemand Visit. You will Need:

Once downloaded, search for Lancaster General Health. Click to add Penn Medicine Lancaster General Health and log in to your MyLGHealth account.

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3. Begin Your Visit

Still Have Questions? View our FAQ.
For additional support or questions, please contact us at 717-721-4589. If prompted, please leave a message and a representative will contact you.

 

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During the COVID-19 pandemic, the expanded use of telemedicine services is helping us keep lines of communication open between our patients and providers, while also limiting the spread of disease.

It's Fast, Easy and Available Anytime

During the COVID-19 pandemic, the expanded use of telemedicine services is helping us keep lines of communication open between our patients and providers, while also limiting the spread of disease.

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