Penn Medicine OnDemand: virtual care available 24/7

Convenient care is always a click away with Penn Medicine OnDemand. Get high-quality care from a team of experts who are ready to see you virtually whenever you need us.

Schedule nowCall 215-615-2222

Immediate primary care any time

Penn Medicine OnDemand (PMOD) is an internal medicine practice providing urgent primary care services. Thousands of patients have already experienced the ease of virtual primary care from our OnDemand providers. We offer medical guidance, short-term prescriptions, and convenient care when you need it.

We treat children and adults for non-emergency issues. You must be in Pennsylvania, New Jersey, Delaware, or Maryland during your OnDemand virtual visit.

Looking for OnDemand at Lancaster General Health? View instructions to schedule, prepare for, and join an OnDemand visit with myLGHealth.

When should I use Penn Medicine OnDemand?

Virtual Penn Medicine OnDemand appointments are offered to people who have urgent, non-life-threatening symptoms and:

  • Your regular primary care provider’s (PCP) office is closed
  • You can’t get to your primary care provider for an in-person visit
  • You don’t have a primary care provider
  • You’re unable to see your provider soon enough

We communicate the details of your OnDemand visit with your current provider if they’re within the Penn Medicine health system. This includes informing them of your health status and any treatments you receive, so you get seamless, coordinated care.

How much does a Penn Medicine OnDemand visit cost?

Costs for OnDemand visits may vary. You are responsible for co-pays as determined by your insurance plan.

Conditions we treat

Penn Medicine OnDemand makes it easy for you and your family to get the immediate care you need for non-emergency issues, including:

Penn Medicine OnDemand services are available for patients 14 years or older. Lancaster General Health OnDemand services are for patients 3 years or older.

What we can’t treat

Some health concerns may be life-threatening or require an in-person evaluation. Penn Medicine OnDemand providers cannot treat:

We cannot prescribe certain medications:

  • Benzodiazepines
  • Lithium
  • Medical marijuana
  • Narcotics
  • Seizure medication
  • Stimulants

How to use Penn Medicine OnDemand

Before scheduling a visit, check with your insurance carrier to see if your plan covers Penn Medicine OnDemand visits. You must be in Pennsylvania, New Jersey, Delaware, or Maryland during your visit.

Looking for OnDemand at Lancaster General Health? Learn how to schedule with myLGHealth.

How to use Lancaster General Health OnDemand

Lancaster General Health OnDemand provides non-emergency virtual care for patients 3 and older in Pennsylvania. Lancaster General Health OnDemand providers can treat minor illnesses and injuries, such as sore throat, pink eye, urinary tract infections, rashes, and headache.

Before scheduling a visit, check with your insurance carrier to see if your plan covers Lancaster General Health OnDemand visits. You must be in Pennsylvania during your appointment.

Lancaster General Health OnDemand visits are available from 7 a.m. – 7 p.m. Visits conducted from 7 p.m. - 7 a.m. will use MyChart by myPennMedicine.

Schedule an appointment

We can help you schedule an appointment or you can search our directory of specialists.

Make an appointmentCall 800-789-7366