Health Alert:

See the latest Coronavirus Information including testing sites, visitation restrictions, appointments and scheduling, and more.

Penn Medicine OnDemand provides urgent primary care services via telemedicine and is available 24 hours a day, 7 days a week, 365 days a year.

Our providers can address the immediate care needs of patients 14 and older during a video visit for select conditions including:

  • Allergies
  • Back and joint pain
  • Bug bites and stings
  • Coughs, colds and flu
  • Earaches
  • Gout
  • Headaches
  • Indigestion and heartburn
  • New skin conditions
  • Pink eye and stye
  • STD concerns
  • Sinus infections
  • Sore throat
  • Urinary tract infections
  • Vomiting, diarrhea and constipation

If you have questions about scheduling a Penn Medicine OnDemand visit, please call 215-615-2222. Penn Medicine OnDemand should not be used for life-threatening emergencies. In case of a medical emergency, please call 911.

When you participate in an OnDemand visit, you do so via video visit and do not visit a physical practice location. During an OnDemand visit, your provider may recommend a follow-up, in-person, office-based appointment with another Penn Medicine provider. The Penn Medicine OnDemand team will help you schedule that in-person visit at a time and location that is convenient for you.

Virtual Urgent Care Visits and COVID-19

Penn Medicine is taking extra precautions to provide the safest environment possible during the coronavirus pandemic. If you feel sick, consider using Penn Medicine OnDemand for a virtual evaluation. If you have an upcoming doctor’s appointment, contact your physician to see if you should have a virtual visit instead.

In This Section

Penn Medicine OnDemand Visit Requirements

How to connect with a Penn Medicine OnDemand provider, including device requirements and detailed set-up instructions.

Penn Medicine OnDemand FAQs

Frequently asked questions about Penn Medicine OnDemand, including patient eligibility, co-pays and whether a virtual visit is appropriate for you.

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