Penn Medicine OnDemand provides urgent primary care services via telemedicine and is available 24 hours a day, 7 days a week, 365 days a year.
To participate in a Penn Medicine OnDemand visit, you must:
- Be physically present in Pennsylvania, New Jersey, Delaware or Maryland at the time of your virtual visit.
- Be 14 or older.
- Have a video and audio-enabled device, such as a smartphone, tablet or computer with a front-facing camera and updated operating system. Smartphones and tablets are strongly recommended for Penn Medicine OnDemand visits.
View other visit requirements and learn how to prepare for your Penn Medicine OnDemand visit and connect and test your device
Conditions Treated by Penn Medicine OnDemand
Our providers can address the immediate care needs of patients 14 and older during a video visit for select conditions including:
- Back and joint pain
- Bug bites and stings
- Coughs, colds and flu
- Indigestion and heartburn
- New skin conditions
- Pink eye and stye
- STD concerns
- Sinus infections
- Sore throat
- Urinary tract infections
- Vomiting, diarrhea and constipation
If you have questions about scheduling a Penn Medicine OnDemand visit, please call 215-615-2222. If you prefer, you can also self-schedule your appointment at a time that is convenient for you. Penn Medicine OnDemand should not be used for life-threatening emergencies. In case of a medical emergency, please call 911.
When you participate in an OnDemand visit, you do so via video visit and do not visit a physical practice location. During an OnDemand visit, your provider may recommend a follow-up, in-person, office-based appointment with another Penn Medicine provider. The Penn Medicine OnDemand team will help you schedule that in-person visit at a time and location that is convenient for you.
Virtual Urgent Care Visits and COVID-19
Penn Medicine is taking extra precautions to provide the safest environment possible during the coronavirus pandemic. If you feel sick, consider using Penn Medicine OnDemand for a virtual evaluation. If you have an upcoming doctor’s appointment, contact your physician to see if you should have a virtual visit instead.
In This Section
How to connect with a Penn Medicine OnDemand provider, including device requirements and detailed set-up instructions.
Frequently asked questions about Penn Medicine OnDemand, including patient eligibility, co-pays and whether a virtual visit is appropriate for you.