News Release

PHILADELPHIA – Call it a nine-peat. Every year for the last nine years, Penn Medicine has made the CHIME (College of Healthcare Information Management Executives) Healthcare’s Most Wired list. In addition to making a Most Wired list for nine consecutive years, this year’s achievement is the 17th time overall that Penn Medicine has achieved Most Wired status, a designation recognizing hospitals and health systems that optimize the use of information technology to support care delivery. CHIME announced the accomplishment today.

Penn Medicine earned two separate achievements for 2021. First, it reached Level 9 (of 10) in the Digital Health Certified Ambulatory category, earning a Performance Excellence Award. In the Digital Health Certified Acute category, Penn Medicine reached Level 8, receiving the Quality Award.

“Penn Medicine’s achievement this year represents the highest recognition ever by Penn Medicine as part of the CHIME Most Wired survey,” said Michael Restuccia, senior vice president and chief information officer and head of Penn Medicine Information Services (IS). “This attainment is further evidence of our team’s continued commitment to collaborate with clinical faculty and staff to provide the most advanced technologies possible to Penn Medicine’s patients and caregivers, which enable the best clinical outcomes for our community.”

Organizations like Penn Medicine that attain Digital Health Certified Ambulatory Level 9 – the Performance Excellence Award – are regularly leaders in healthcare technology who actively push the industry forward, according to CHIME. Not only have many of these organizations implemented advanced technologies that result in meaningful care improvements, but they often leverage technology in innovative ways, encouraging widespread adoption across the entire organization. An example of this type of adoption at Penn Medicine includes telehealth solutions, such as the Switchboard platform that easily facilitates virtual visits for providers and patients.

Additionally, Penn Medicine’s Digital Health Certified Acute Level 8 status – a Quality Award – means that it is among the organizations that “have deployed technologies and strategies … to help them analyze their data and are starting to achieve meaningful clinical and efficiency outcomes,” according to the official designation. Again telemedicine is a strong example of this type of care at Penn Medicine, with the use of Penn Medicine OnDemand, a virtual urgent care service available system-wide. While the program has been in place for years as an option for Penn Medicine employees, it expanded to the public at the start of 2020, and exploded in popularity – but remained smooth and patient-friendly –during the COVID-19 pandemic.

“I am so grateful for the teamwork displayed across Penn Medicine to achieve this level of technology adoption, which directly improves our patients’ care and overall experience,” said Restuccia. “Our collaborative efforts will continue to intensify as we strive to further exceed the expectations of our patients and differentiate ourselves.”


Penn Medicine is one of the world’s leading academic medical centers, dedicated to the related missions of medical education, biomedical research, and excellence in patient care. Penn Medicine consists of the Raymond and Ruth Perelman School of Medicine at the University of Pennsylvania (founded in 1765 as the nation’s first medical school) and the University of Pennsylvania Health System, which together form a $8.9 billion enterprise.

The Perelman School of Medicine has been ranked among the top medical schools in the United States for more than 20 years, according to U.S. News & World Report's survey of research-oriented medical schools. The School is consistently among the nation's top recipients of funding from the National Institutes of Health, with $496 million awarded in the 2020 fiscal year.

The University of Pennsylvania Health System’s patient care facilities include: the Hospital of the University of Pennsylvania and Penn Presbyterian Medical Center—which are recognized as one of the nation’s top “Honor Roll” hospitals by U.S. News & World Report—Chester County Hospital; Lancaster General Health; Penn Medicine Princeton Health; and Pennsylvania Hospital, the nation’s first hospital, founded in 1751. Additional facilities and enterprises include Good Shepherd Penn Partners, Penn Medicine at Home, Lancaster Behavioral Health Hospital, and Princeton House Behavioral Health, among others.

Penn Medicine is powered by a talented and dedicated workforce of more than 44,000 people. The organization also has alliances with top community health systems across both Southeastern Pennsylvania and Southern New Jersey, creating more options for patients no matter where they live.

Penn Medicine is committed to improving lives and health through a variety of community-based programs and activities. In fiscal year 2020, Penn Medicine provided more than $563 million to benefit our community.

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