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Coronavirus Information: Vaccinations | Testing | Safety Policies & Visitor Guidelines | Appointments & Scheduling | FAQs

Schedule a COVID vaccine appointment

Schedule a COVID vaccine appointment: call us 8am to 5pm, Monday through Friday, at 267-758-4902.

COVID-19 Visitation Restrictions

Restrictions to patient visitors at Pennsylvania Hospital are currently in effect.

Pennsylvania Hospital

Pennsylvania Hospital The health and safety of our patients, employees and communities remain our top priority at Penn Medicine.

In concert with the health system's policy, Pennsylvania Hospital is limiting the physical presence of patient caregivers during the COVID-19 pandemic to maintain social distancing and to reduce the risk of exposure to patients, caregivers, and staff.

Effective Monday, February, 15th, 2021, visitation will be permitted at Pennsylvania Hospital under the following circumstances:

  • All hospitalized patients, with the exception of those who have COVID-19, are permitted to have one healthy family support person or caregiver daily between the hours of 12 pm to 8 pm.
  • Labor and delivery, including postpartum, patients: One partner/support person to stay the duration of the visit.
  • Neonatal intensive care and pediatric patients: Both parents — banded support people are able to visit every day. Only one person allowed at the bedside at a time (end of life exceptions still apply). There will be no additional visitors permitted.
  • Disabled or special needs patients whose support person is essential to their care (must remain at the bedside) are permitted one additional adult visitor.
  • End-of-life patients: Maximum of two visitors at the bedside.
  • Discharge patients: One healthy visitor to assist with discharge.
  • COVID 19 Patients: Two visitors are permitted to be present if death is imminent. Please contact the nursing unit to arrange and review safety guidelines.

If you are visiting Pennsylvania Hospital, complete our online symptom screening, called PennOpen Pass, before you arrive. This prescreener will generate a pass for you to enter the building. Once you get here, a Penn Medicine employee will check your pass, which you can show right on your mobile phone. Please do not fill out the screening more than 72 hours (3 days) before your appointment or visit.

Visitation Guidelines for Patients Having Surgery

  • Patients will be allowed 1 visitor to accompany them on the day of surgery. Children under 18 years of age are not allowed to accompany the patient.
  • The Liberty Lounge (surgical waiting area) opens at 5 am, and will remain open until 9:30 pm.
  • On the Day of Surgery: Visitors will be permitted on the Discharge Unit to visit with patients after the Recovery Room to assist with discharge.
  • Visitors will be permitted on the Inpatient Units after the Recovery Room for a maximum of 2 hours (if after 9 pm).

Emergency Department Visitor Guidelines

Patients may have ONE visitor accompany them during their stay in our Emergency Department once they are placed in a room.

  • Patients presenting with symptoms related to COVID-19 will not be permitted a visitor
  • Visitor must receive and wear a red visitor pass
  • Utilize hand sanitizer or wash hands often
  • Visitor must stay in patient rooms at all times
    • No walking in hallways or standing in the doorway of patient room
  • Waiting in the waiting room is not permitted
  • Visitors for patients who are admitted to the hospital from the emergency department must report to the Main Entrance Lobby for screening prior to traveling to the inpatient area with the patient.

These parameters were put into place in alignment with current CDC guidelines to prevent the spread of Covid-19 amongst patients, visitors and staff. Guidelines may be modified based upon situational and clinical need with approval from ED Charge Nurse and Emergency Department leadership. Failure to comply with these guidelines will result in full visitor restriction.

We realize that these restrictions may create challenges, and we are very sorry for any difficulties they may cause. If you have questions or concerns, please contact patient and guest relations and they can try to assist you.

Pennsylvania Hospital has protocols in place to maximize the safety of all who enter our hospital.

All patient support people must be screened at hospital entry and must wear a face covering during the entirety of the visit.

Support people should stay in the patient room for the entirety of the visit, although they may briefly step out of the room to use the bathroom, or in a situation where the care team requires additional space for treatment.

Support people may visit the cafeteria or coffee cart to purchase food but you must return to the room you are visiting to eat.

Support people may re-enter during regular visiting hours (12PM-8PM).

There will not be any overnight guests during this period, with the exception of support people for patients under the age of 18 and patients with disabilities, such as behavioral issues, severe neurocognitive disorders, or dementia, or for those who may require family support overnight.

Patients may receive religious services from the religious leader of their choice at any reasonable time if services can be provided without disruption to care.

  • Religious leaders must be screened at hospital entry, must wear a face covering during the entirety of the visit.
  • Religious leaders are allowed in addition to support people and do not take the place of support people.
  • A Nurse Manager (or designee) and/or Provider must approve any additional visitor guideline exceptions.

We realize that these restrictions may create challenges, and we are very sorry for any difficulties they may cause. We will continue to evaluate our visitation policies in order to balance the needs of our patients and families with the need to limit exposure to COVID-19. We hope to return to a more open policy once it is safe to do so. If you have questions or concerns, please contact patient and guest relations and they can try to assist you.

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