Penn Transplant Institute

The Penn Transplant Institute offers a Patient Transfer Center that is open 24 hours a day, seven days a week for expedient transfers and immediate care. 

The Penn Transfer Center provides a single call solution for referring physicians and their staff to transfer patients to Penn Medicine from another health care facility. Open 24 hours a day, seven days a week, it establishes and maintains communications with referring facilities and staff throughout the patient transfer process. 

Single Point of Contact for Care 

The center serves as a single point of contact for: 

  • Clinical triage 
  • Pre-certification 
  • Bed identification 
  • Transfer preparations 
  • Inter-facility transport, including PennSTAR 
  • Regular patient updates 

Goals for Penn Transferring Patients

Penn Transfer Center goals: 

  • Provide a single call solution for physicians wishing to access Penn Medicine services. 
  • Expedite patient transfers and ensure appropriate utilization of resources 
  • Use a multidisciplinary approach to patient transfer – coordinating with physicians, transfer center staff, case managers and financial counselors 

How to Transfer a Patient 

Call 1-877-937-7366 to use the Penn Transfer Center and transfer a patient to Penn Medicine. Please provide the following additional information: 

  • Your name and phone number 
  • Your facility name and phone number 
  • Patient name, age, diagnosis and services required 

A patient transfer coordinator will coordinate: 

  • Communication with a Penn Medicine attending physician 
  • Reporting among Penn Medicine physicians, nurses, case managers, financial counselors and other team members 
  • Paperwork associated with patient admission 
  • Bed assignment and clinical documentation requirements 
  • Patient arrival status
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