Penn Medicine OnDemand: virtual care available 24/7/365

Penn Medicine OnDemand (PMOD) is a virtual practice providing urgent medical care services. Thousands of patients have already experienced the ease of virtual urgent care from our OnDemand providers. We offer medical guidance, short-term prescriptions, and convenient care when you need it.

We treat children and adults for non-emergency issues. You must be in Pennsylvania, New Jersey, Delaware, or Maryland during your OnDemand virtual visit.

Virtual Penn Medicine OnDemand appointments are offered to people who have urgent, non-life-threatening symptoms and:

• Your regular primary care provider’s (PCP) office is closed
• You can’t get to your primary care provider for an in-person visit
• You don’t have a primary care provider
• You’re unable to see your provider soon enough

We communicate the details of your OnDemand visit with your current provider if they’re within the Penn Medicine health system. This includes informing them of your health status and any treatments you receive, so you get seamless, coordinated care.

Costs for OnDemand visits may vary. Before scheduling a visit, check with your insurance carrier to see if your plan covers OnDemand visits. You are responsible for out-of-pocket fees, including co-pays and deductibles, as determined by your insurance plan.

Penn Medicine OnDemand makes it easy for you and your family to get the immediate care you need for non-emergency issues, including:

• Allergies
• Cough or sore throat
• COVID-19
• Gout
• Nausea, diarrhea, or constipation
• Pink eye or stye
• Respiratory infections
• Sinus infections
• Skin rash
• Urinary tract infections
• Viral illness

Penn Medicine OnDemand services are available for patients 14 years or older. Lancaster General Health OnDemand services are for patients 3 years or older.

Learn more telehealth tips and instructions and watch this video to see how to connect to a virtual visit.