Virtual primary and pediatric care

When you’re not feeling your best or need routine care, you can speak with a clinician quickly. Our primary care providers and pediatricians offer virtual appointments, providing you with excellent care at a time and place that suits you best.

Convenient virtual visits for the whole family 

Penn Medicine primary care providers (PCPs) and family medicine providers throughout our health system and pediatricians (in the greater Lancaster area) support your whole family’s health. We understand you’re busy and getting to the doctor’s office can be a challenge. That’s why, for many concerns, we can see you virtually.

We use telehealth to care for hundreds of patients every day. Talk to your PCP or child’s pediatrician to determine if a virtual doctor visit is right for you.

Am I eligible for a telehealth visit?

A virtual primary care provider or pediatrician visit may work for you or a loved one who needs non-emergency care. We can securely see you via video on your tablet, smartphone, or desktop.

You may be eligible for a virtual visit with a Penn Medicine provider if you:

  • Don’t need imaging or laboratory services
  • Have health insurance that covers online doctor visits
  • Live in Pennsylvania, New Jersey, Delaware, or Maryland
  • Need treatment for a common illness with mild symptoms

Conditions we treat remotely

You may see a Penn Medicine pediatrician or primary care provider virtually for:

  • Bug bites and skin rashes: Our providers examine your bug bites or skin rashes skin through a video visit, diagnose the condition, and prescribe medication if needed.
  • Chronic disease management: We help you feel your best and navigate life with diabetes, high blood pressure, or other chronic conditions.
  • Common illnesses: Get care from the comfort of home for cold, COVID-19, or flu symptoms.
  • Eye concerns: If you have itchy eyes, pink eye, or styes we do a virtual exam and help your eyes return to normal.
  • Gut issues: Our providers see you remotely for stomach problems like nausea, diarrhea, and constipation.
  • Infections: Harmful bacteria can grow in different areas of the body and cause an infection. We treat common infections—like UTIs and sinusitis—with antibiotics so you can feel better quickly.
  • Mild aches and pains: Whether you have a pulled muscle or a persistent headache, we can help you find relief.
  • Mood symptoms: We discuss any anxious and depressive thoughts you’re experiencing and provide resources to support your mental health.