Patient billing

Our customer service specialists are available to answer your billing questions.

Billing questions?

Penn Medicine and its hospitals and practices have multiple options for patients to pay their bill, including online, by mail, and in person. Read further to learn more about options available at Penn Medicine locations in the Philadelphia area and Chester County, Lancaster General Health, and Penn Medicine Princeton Health.

For information and answers regarding your bill, call the number listed on your bill.

For other billing-related inquiries, payment options, or if you do not have your bill, call the following:

  • Penn Medicine locations in Philadelphia and Chester County Hospital: 800-406-1177
  • Lancaster General Hospital or Lancaster General Health Physicians: 717-544-4953
  • Princeton Medical Center: 609-620-8300

View the Penn Medicine billing and collection policy.

Payment options

Online bill pay

You can pay your bill online from our patient portals, MyChart by myPennMedicine or MyLGHealth.

Get answers to frequently asked questions about payments, billing, and insurance in the MyChart by myPennMedicine FAQs or MyLGHealth FAQs.

Mail payments

Please mail payments with your statement remittance to the location where you received care:

Chester County Hospital
P.O. Box 824406
Philadelphia, PA 19182

Lancaster General Health
P.O. Box 824809
Philadelphia, PA 19182

Penn Medicine Patient Billing
P.O. Box 824406
Philadelphia, PA 19182

In-person payments

To pay in person at the hospital where you received care, please visit the cashier. Red Coat Ambassadors and others at the hospital's welcome desk can give you directions to the cashier.

All Penn Medicine locations

Convenient, flexible payments with AblePay

AblePay

AblePay is a Pennsylvania-based company that helps you save money and pay medical bills at a rate that is affordable and manageable.

AblePay helps healthcare providers manage expenses while negotiating discounts for service, then passes these savings on to the user. You can add anyone you are willing to be financially responsible for, even if they are not on your insurance. This can include but is not limited to your spouse, children, parents, and friends.

AblePay is a free membership program that provides participants with medical care discounts, flexible and convenient payment options, and the necessary support if you have questions regarding AblePay.

If you have any questions, call AblePay at 484-292-4000 or email Support@ablepayhealth.com.

Billing questions for other providers

Please contact the providers below directly with any billing questions:

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