General Penn Passport Questions

What is Penn Passport and who can benefit from participating in the program?

Penn Passport is a great resource for people who value their health care and want access to personalized services. Experience the convenience of 24/7 access to personal health records and images, an acclaimed network of physicians and hospitals worldwide, aeromedical transportation, high-end prevention and diagnostic services and facilitated health and veterinary services.

Penn Passport offers individualized care including Pavilion services, an upscale inpatient unit at Penn Medicine [Hospital of the University of Pennsylvania and Pennsylvania Hospital] a one-on-one personal health assessment, and use of Travel Support services.

How do I become a member of Penn Passport?

To become a Penn Passport member please call 855-337-9082.

Who is covered under my membership?

  • Annual Memberships are available to all individuals.
  • Family membership includes member, spouse or significant other, and dependent children up to the age of 26 years.
  • Membership commences once all fees are received and orientation/on-boarding assessment has been completed.

As a member of Penn Passport, is my care only available at Penn Medicine?

Your care may be received at any hospital world-wide or if you prefer, primarily via Penn Medicine. The Penn Passport program facilitates the care of its members. Call 855-337-9082 or e-mail the Penn Passport program to find a hospital or provider nearest you.

Does Penn Passport manage my care?

The Penn Passport program is a health care advocacy and care coordination/facilitation program. This program does not manage a patient's day to day care.

Penn Passport members will enjoy facilitated access to care which includes appointments, referrals, consults and other services that may require authorizations.

How much does Penn Passport membership cost?

For membership fee information, please call 855-337-9082.

Will insurance cover the cost of Penn Passport exam?

Penn Passport services are not covered by insurance companies. Membership payment is required at the onset of membership.

Who do I contact if I am in need of Penn Passport services?

Whether you are in your hometown or on the other side of the globe, a Penn Passport care coordinator will answer your questions and help facilitate your health care services–anytime, day or night. For assistance, contact a care coordinator at 855-337-9082 or e-mail pennpassport@uphs.upenn.edu. In a true medical emergency, dial 9-1-1.

Accessing Your Personal Health Records

What are Personal Health Records?

Your personal health record (PHR) gives you 24/7 online access to your health information. A PHR contains your health history including information about allergies, medications, surgeries, test results, and any current medical conditions.

How do I access my Personal Health Record account?

Members can view their personal health record online via the internet. Login to view your personal health record (PHR) and images, request an appointment or prescription refills, and to communicate your travel plans to a Penn Passport Care Coordinator. Members will have 24/7 access to medical records.

Who can access my account?

A Penn Passport Member can delegate access to anyone. Access is most often assigned to a trusted family member, physician or friend as the personal health record contains personal health information. To assign access to another person, simply log on to your account, click on the "Delegate" tab and click "add a new Delegate."

In addition, the Penn Passport program will be able to access your information as needed to assist you with any health care needs you may have.

Who creates my Personal Health Record?

An individual PHR will be created for each member of the Penn Passport Program. Our program representatives will work with your specified health care providers to obtain the appropriate files.

Can I e-mail images through my PHR?

Images cannot be e-mailed from your Personal Health record account. However, you can assign physicians or other individuals access to your account.

Travel Support Services

What are Travel Support Services and who can receive these benefits?

Penn Passport members may receive areomedical evacuation services and a travel medicine consultation.

Aeromedical Evacuation

If you require medical care while away from home, Penn Passport offers bedside-to-bedside medical evacuation via air ambulance. These services are available 24 hours a day, seven days a week.

Please note that areomedical evacuation benefits are valid to members under the age of 75 and to members traveling greater than 150 miles away from home and requiring emergency medical assistance. Emergency transportation for Passport members age 75 and older will be coordinated by program staff however, the member will be responsible for any and all fees incurred for the transportation.

Travel Medicine

Penn Travel Medicine develops a healthy travel plan tailored to your destination, and in line with your current health and dietary needs. Penn Travel Medicine providers are familiar with disease outbreaks around the globe, and about new means of prevention and treatment of diseases that are of concern to travelers.

The travel medicine consultation is included within your membership however, vaccines are offered for an additional fee. Your visit to a Penn Travel Medicine specialist should take place at least 6 to 8 weeks prior to departure.

Where will the aeromedical evacuation team take me to?

Air evacuation staff is equipped to handle critical care scenarios and are staffed appropriately. Transportation will be from and to medical facilities only.

How does the Penn Passport program know where I am travelling to?

The Penn Passport program strives to offer you the most efficient and convenient access to health care no matter where your destination may be. When you book your travel plans you can log in to your Penn Passport account and complete the convenient online member travel form or contact us directly at 855-337-9082.

By knowing when and where you plan to travel, our staff will be better prepared to facilitate any health care needs you may have during your trip.

Who do I contact if I am in need of Travel Support services?

Please contact 855-337-9082 to make an appointment or to find out more information about these services.

The Pavilion

What does the Pavilion benefit entail?

This Penn Passport benefit includes a five-day stay (per group family membership) at The Pavilion at the Hospital of the University of Pennsylvania [HUP]; Pennsylvania Hospital or other consortium hospitals if the need for inpatient care arises. In addition to the high quality health care you already receive, Pavilion locations offer a level of personalized service and comfort unique to any other health system in the region.

Your personal concierge seamlessly coordinates your medical visit, care, and follow-up appointments and will accompany you throughout the Penn Medicine health system. To ensure your visit is optimized, a Penn concierge will answer questions, arrange transportation, parking, lodging for your family and assist with any other special requests.

In the event that I am not in Philadelphia when I require inpatient care, what other hospitals will accept my Pavilion benefit?

A health care consortium was established as a means for various patient benefits to be honored at other outstanding hospitals within the United States. Should you be away from Philadelphia, the following hospitals will honor your five-day Pavilion stay.

National Consortium hospitals include:

  • Brigham and Women's Hospital
  • Cedars-Sinai Health System
  • Duke Medicine
  • Massachusetts General Hospital
  • Mayo Clinic
  • Stanford Hospital and Clinics
  • University of Chicago Medical Center
  • University of Miami
  • University of California, San Francisco
  • University of Pennsylvania Health System

Is my Pavilion stay transferrable to another person?

One five-day Pavilion stay is issued to each membership annually. That means if you are a family of five, this stay can be used by one person for five days or by five people for one day each etc. If you would like to give the five-day stay to another family member or a friend outside of your family membership you may do so. The Pavilion stay is transferrable to others but may not exceed five days of inpatient care.

Who do I contact if I am in need of Pavilion services?

Please contact 855-337-9082 to make an appointment or to find out more information about these services.

Penn Veterinary Medicine

What veterinary care benefits are extended to members?

Penn Passport Membership provides access to the Matthew J. Ryan Veterinary Hospital at the University of Pennsylvania and veterinary hospitals around the country.

This benefit includes facilitated network access services for veterinary appointments as required or needed for member's pets.

  • Appointments will be arranged by the Penn Passport program staff (PFS / Contact Center) and the Penn VIP referral coordinator.
  • Penn Vet will arrange for telephone consultations (vet to vet); appointments with specialists and expedited appointments with Matthew J. Ryan Veterinary Hospital specialists.
  • Appointments will be arranged by the Penn Passport program staff (PFS / Contact Center) and the Penn VIP referral coordinator.
  • Penn Passport Members will have facilitated access to care domestically if their companion pet becomes ill or injured.
  • The VIP program will provide 24/7 referrals to specialty veterinary centers and emergency clinics throughout the United States.
  • If you are traveling with your pet (during normal businesses hours), Penn Veterinarians will provide general veterinary advice and assistance in securing second opinions.
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