Provider Champions: Our Patient Experience Partners

For several years now, Penn Medicine has been on a mission to match our patient experience with our unparalleled delivery of care. Just one of the ways we are working to implement and sustain this culture of patient-centered care is through the Provider Champion network.

These Champions are providers in CPUP and CCA as well as thought leaders in the patient experience arena and have influence beyond their own practice location. They are known for their passion and dedication to improving the patient experience.

The goals of the Provider Champions are to:

  • Promote and foster a culture of service among providers at Penn Medicine.
  • Identify methods and key practices to improve the patient experience, particularly through the lens of physicians and advanced practice providers.
  • Provide feedback on key patient experience initiatives.
  • Serve as a peer resource for fellow providers.

“For us to gain real momentum with our patient experience efforts, we need eyes and ears on the ground,” said Craig Loundas, AVP of Penn Medicine Experience. “Our Provider Champions have sound knowledge of what drives patient satisfaction and are able to provide ongoing development for their peers.”

To learn more about the Patient Experience,  go to or contact Loundas at 267-758-4630.

Yes, More Pencils and More Books!

Getting an Education is Easier Than Ever at Penn Medicine

Making the decision to go back to school while simultaneously having a full-time job can be a scary thing. Between juggling work, family life and a busy social calendar, you might be asking yourself:

  • Do I have a plan for my growth at Penn Medicine?
  • Could I be a full-time employee and student at the same time?
  • Can I afford school and make it work in my busy life?

If you’ve considered any of these questions, the online degree and certificate programs offered through Penn Medicine Academy can help. Research has shown that having a degree is linked to higher pay and earning potential, and is directly related to job satisfaction and stability.

Penn Medicine Academy partners with several local colleges/universities including the Pennsylvania College of Health Sciences, which offers a variety of degree and certificate programs focused solely on health care. Over the years, these programs have helped employees achieve their personal and professional goals by making it easier for them go back to school.

Visit to check out our local college/university partners.

For additional learning and professional development resources, visit to:

  • Apply for Employee Tuition Assistance
  • Access the Professional Development Policy and Reimbursement Request Form ($600 for full-time employees!)
  • Rent discounted textbooks for you or your immediate family members

For more information about the programs offered through Penn Medicine Academy, please contact Kerry Standeven at 267-758-4638 or

Make Your Voice Heard: Employee Engagement Survey Oct. 23-Nov. 10

Beginning on October 23, don’t miss the opportunity to share your valuable input on a variety of topics such as work environment, leadership and policies. All Penn Medicine employees will receive an email invitation to participate in the 2017 Employee Engagement Survey (EES). The survey is completely anonymous and managed by The Advisory Board, a third-party organization.

More information will be provided to you in the coming weeks. Thank you in advance for your participation.

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