Navigating Lancaster General Hospital

The Red Coat Ambassadors provide wayfinding guidance, patient and visitor escorts, wheelchair and walking support, and general information about the hospital to patients and visitors. Find an Ambassador at the welcome desk in the lobby on the ground floor and throughout Lancaster General Hospital.

Central Table Eatery features multiple food stations and a la carte snacks and beverages, with locally sourced, healthy dining options. It is open daily from 6 a.m. to 8 p.m.

Vending machines are in the James Street Lobby next to Endoscopy Registration.

Purchase gifts at The Central Table Eatery and in the Skylight Waiting Area at Lancaster General Hospital. 

An automated teller machine (ATM) is located in the Downtown Pavilion next to Lancaster General Hospital. Access it using the connecting pedestrian bridge on Level 1. 

Concierges are in the hospital lobby and can help with:

• Food options
• Maps and directions
• Notary services (health-related documents for in-house patients only)
• Overnight accommodations
• Transportation needs
• Area attractions
• Worship locations
• Fax services

Concierge services are available 9 am to 5:30 pm Monday through Friday at the desk or by calling 717-544-7376. For after hours questions, email conciergedesk@pennmedicine.upenn.edu.

Lounges and waiting areas

Are available in most patient care areas. All lounges have Wi-Fi access. Children should be accompanied by an adult.

Family members and friends who are waiting for patients in surgery can access other designated family lounge areas found throughout the hospital, including:

• SkyLight, James Street, Second Floor
• Orthopedic Center Waiting Area, Second Floor
• Central Table Eatery, First Floor

 On-site pharmacy

Our Convenience Pharmacy, open 24/7, offers prescriptions for patients seen by Lancaster General Health clinicians at any of our hospitals, family practices, or outpatient locations. We also offer a selection of over-the-counter medications, health and beauty aids, first aid supplies, and a variety of other health-care items. We also offer a selection of over-the-counter medications, health and beauty aids, first aid supplies, and a variety of other health-care items.

We honor the diverse spiritual and cultural needs of our patients, visitors, and employees. Our chaplains are professionally trained to offer emotional and spiritual support to patients and families from all walks of life.

Chaplains are here to listen with compassion and understanding. They help sort through feelings, thoughts and concerns that surface during a hospital stay. Chaplain services and interdenominational chapel access are available at any time. Request a chaplain at 717-544-5979.

The chapel is next to the James Street Lobby on the first floor.

Learn about Clinical Pastoral Education at Lancaster General Health, including available programs, the application process, and frequently asked questions.