Penn Specialty Pharmacy 

Our specialized insurance and prior authorization technicians will work with your insurance company and providers to ensure your insurance covers your medication. 

The cost of specialty medications can be very high. Our Penn Specialty Pharmacy technicians will research various financial assistance programs available to you and possibly help you lower out-of-pocket costs.

In addition to your providers at Penn Medicine, a pharmacist will provide you with education about the medication during a clinic visit or over the telephone. As a Penn Specialty Pharmacy patient, you will have access to clinical pharmacy services should you have any questions about your specialty medication. 

When you are due for your refill, our Penn Specialty Pharmacy staff will call you to refill several days before you need a refill. If you are out of refills, our team will also work with your care team to get a new prescription. You may also call us at any time to request a refill and schedule your delivery. 

The Patient management program is designed to supplement, not replace, interactions with your provider. Your pharmacy team intends to work with your provider.

A Penn Specialty Pharmacy staff member will contact you to coordinate the delivery of your specialty medications.

The ways you can access your specialty medications include:

• Pick up at the outpatient pharmacies (see page 8 for locations)
• Delivery to your clinic
• Delivery to your home

Your Penn Medicine provider is able to send us new prescriptions electronically. You may also call us and request that we contact your prescriber to obtain a new prescription as well.

A Penn Specialty Pharmacy staff member will contact you before your medication is scheduled to run out to check your progress and schedule delivery of your next refill. You can also call us to get your next refill.

If your specialty medication is not able to be filled at a Penn Specialty Pharmacy, we will work with you and another pharmacy so that you receive your drug. If you want your specialty prescription transferred to another pharmacy, please contact Penn Specialty Pharmacy to begin the transfer process.

The pharmacists who support Penn Specialty Pharmacy are specially trained on the medications you are taking. They are here to answer your questions. Please call us if you have any questions regarding your treatment. A pharmacist will follow up with you and address your needs and concerns and coordinate with your Penn Medicine provider team. In case of an emergency, always call 911 or go to the nearest emergency room.

The Penn Specialty Pharmacy will bill your insurance company for you. You may still have to pay a portion of the cost, which is called a copayment. You will be responsible for paying your copayment when you order your medication or refill. We will tell you the exact amount you need to pay.

We also accept cash and personal checks if you are picking up your prescription (s) at the pharmacy.

Penn Specialty Pharmacy will provide you with:

• Education on your specialty medications
• Affordable access to your specialty medications by working with your insurance company
• Easy access to your medications by delivering them to you in the most convenient way
• Integrated and comprehensive care by working directly with your Penn Medicine providers
• The ability to achieve your health care goals by coordinating refills
• Access to clinical pharmacists for questions about your specialty medications

1. Follow your provider’s directions Follow the directions given to you by your provider for the medication to get the best results. Sometimes medications need to be taken in a certain way to have the most benefit. Make sure you follow the directions given to you including taking the right dosage at the right time for the right length of time.
2. Ask questions Being informed and educated about the medications you are taking and the disease you are taking it for is very important. Ask your provider or pharmacist to explain your medications and disease to you if you have any questions.
3. Call us! You may be sent a request to complete a customer satisfaction survey either via phone, mail or electronic request. We value and appreciate your feedback. If you have any questions, please call us at the phone number in your folder.

In addition, because we are part of Penn Medicine and the University of Pennsylvania Health System, we can connect you to:

• Social work services
• Nutrition services
• Interpreter services
• Translator services
• Sign language interpreters (upon request)
• Portable TTY (if you are hearing impaired)
• Documents provided in Braille (if you are visually impaired)
• Access to wheelchairs
• Handicapped parking and accessible restrooms (if you require these resources)

HIPAA privacy practice and patient’s rights information:

• HIPAA Notice of Privacy Practices
• Patient Rights

For after-hour or urgent questions, please call:

1-844-PENN RX 6 (736-6796) and ask to speak to a pharmacist. A pharmacist from the Penn Specialty Pharmacy team will return your message promptly.

For refills, please call the numbers listed above during normal business hours or contact your dedicated pharmacy service representative.