LGHealth Link

Clinicians and their staff can request an account. Anyone who intends to retrieve medical records and/or billing information from your practice must have their own LGHealth Link account.

Your site administrator will receive a confirmation email with your username and temporary password, with instructions on how to log in to LGHealth Link portal.

Once your credentials are confirmed, your account will typically be available within 5-10 business days. At that time, you will receive an email with your username, password and instructions on how to activate your new account.

Learn more about LGHealth Link features, such as managing medication lists and viewing patient encounters, by logging on to LGHealth Link and selecting any of the supporting documents in the Quick Links section in your account.

For support contact the LGH Help Desk at 717-544-4357.

Chart Review allows users to access patient demographic and encounters information, among other information, such as patient notes, and lab and imaging results. For technical support, please contact the LGH Help Desk at 717-544-4357.

Yes. To search for a patient, log in to LGHealth Link and click Patient List / Search All Patients. Searches require the patient's name (last, first), sex and date of birth with one additional criteria of LGH MRN, SSN Last 4 or zip code.

Patients are automatically added to the referred provider’s Patient List when they are listed as the patients PCP, admitting provider or listed as the ordering provider.

All other providers seeking to add patients to the Patient List will need to search for their patient. Once an initial search is conducted and manually add to the Patient List by anyone in the practice, the patient will automatically show up in this section.

No. Like any secure system, due to HIPAA, the standard automatic log out time is after seven minutes of inactivity. After seven minutes, you will be logged out and required to log back in.

Users are required to change their passwords every six months for security purposes. Go to menu and select Settings and select Change Password.

We also strongly encourage setting up challenge questions, in case you forget your password in the future. To set up your challenge questions, go to menu and select Settings then select Challenge Questions.

If you know your User ID, please call the LGH Help Desk at 717-544-4357 and they can reset your password for you.

If you forgot your user ID, reach out to your Site Administrator who can provide it to you. The LGH Help Desk can assist as well by calling 717-544-4357.

If you have not logged in within a 90-day period, your account will become blocked and you will receive the message “User login is blocked for this account” upon login attempt. If this happens, call the LGH Help Desk at 717-544-4357.

If you have your reset code, on the Enter Your Authentication Code form, click the reset additional authentication hyperlink. Enter the reset code where indicated and select Reset to continue. You can then select the authentication method, and start over with a new authentication.

If you do not have your reset code, you will need to call the LGH Help Desk at 717-544-4357 to have your 2FA method reset.

Ask your Site Administrator to submit a New User Request.

A Site Administrator is a practice's primary point of contact in LGHealth Link. The Site Administrator can:

• Request to add new users (request access for a new user in your practice)
• Delete users (notify Penn Medicine Lancaster General Health that a user has left the practice)
• Obtain usernames for LGHealth Link users in your practice
• Update who is listed as the site administrator for the practice, should your practice's staff change

Yes, every site is required to have an active Site Administrator. This person could be a provider, clinical staff member, or non-clinician user.

If your team needs to change their Site Administrator, or if you do not know who your Site Administrator is, please contact our Help Desk 717-544-4357.

If you already have an active Site Administrator, he or she can use the Admin tab to submit a request to update your role to Site Administrator. If your practice does not currently have an active Site Administrator, please contact our Help Desk at 717-544-4357.

If you are replacing a previous Site Administrator, please call the LGHealth Help Desk at 717-544-4357 once your role has been changed, noting your practice's name and the old Site Administrator account (to be deactivated).

Click on the Admin tab and select My Groups. This will show a list of all users in your group.

Click on the Admin tab and select Site Verification, which will give you a list of your current users. From there you can verify whether they are active or not, by selecting Yes or No. Select Acknowledge and Verify to complete the process. You will also be prompted upon log in to verify your account every 90 days.

You can delete users, which removes them immediately. To delete a staff member, you can follow either of the instruction below:

• Click on the Admin tab and select Site Verification, which will give you a list of your current users. From there you can verify whether they are active or not, by selecting Yes or No. Select Acknowledge and Verify to complete the process.
• Click on the Admin tab and select My Groups. Click on the minus icon to the far right to deactivate the user.

If you have accidentally deleted a user, please request a new LGHealth Link account for them through the Admin tab.

You can follow these steps to add a new user:

• Select the Admin tab and click Account Requests.
• Click Request New Account. Choose the type of account you want to create. For example, to create an account for a new provider at your site, click Request access for a new provider.
• Enter the user’s demographic information. In the User group field, select the user group to which the user should belong.
• Enter a comment about your request, if necessary, and click Submit Request.
• After your request has been processed, the new user will receive a login instructions letter.