Mobile arrival

Two options to check in for your appointment

• Mobile arrival (new): Complete Pre-Check-in steps before your appointment. Then, click “I'm Here” in the myPennMedicine app when you arrive at your doctor’s office, and we will send details on what to do next. We outline the mobile arrival steps in greater detail below. 
• Traditional check-in: Complete Pre-Check-in steps before your visit and stop by the registration desk to check in for your appointment when you arrive.

Are you a Lancaster General Health patient? Learn more about eCheck-In at LGH.

The new mobile arrival process enhances your privacy, decreases time spent in the waiting room and allows us to better care for you.

With mobile arrival, you can complete the check-in steps online before arriving at your doctor's office, often saving a trip to the front desk or cutting down the amount of time you spend there.

Confirming your appointment and personal information ahead of time also helps your provider. They can better prepare for your appointment and place an even greater focus on your care.

Mobile arrival steps

The mobile arrival process is easy to use and is available for most visits. Here's what to expect:

• You will receive an invitation to complete the Pre-Check-In process online before your appointment.
• On the day of your appointment, you will receive a notification on your mobile device. It will contain a prompt that asks you to confirm that you have arrived at your doctor's office.
• Click the “I'm here” button to let us know you are at the practice, and we will send details on what to do next.

If you don’t receive check-in reminders or need help checking in for your appointment, our front-desk staff is always available.

What is mobile arrival?

Mobile arrival is part of a process that will enhance and streamline check-in tasks that you’ve always had to complete before appointments, including updating and confirming your contact information, insurance, medications, allergies, travel history and other health issues.

Benefits of mobile arrival

Save time

With mobile arrival, you can often avoid waiting in line at the front desk and filling out forms when you arrive at your appointment. Instead, you can complete the check-in process online from the comfort of home.

Securely pay your bill

You can securely pay your bill online when you complete the check-in process. This means that you can skip the payment step when you arrive.

For your convenience, you can also pay with a credit card when you arrive at your appointment. Learn about payment options at Penn Medicine.

Update your contact and insurance information

It is easier than ever to update and confirm your information. Keeping your contact details and insurance information up-to-date ensures our records are accurate.

Review clinical information

This ensures we have the most up-to-date information before you arrive, and we are better able to care for you.

We hope that this new process will make your visits even more convenient.

If you have any questions or concerns about checking in for your appointment, please talk to our front-desk staff when you arrive.

All devices: Turn on mobile arrival alerts in MyChart

1. Log in to MyChart by myPennMedicine
2. Choose Communications Preferences.
3. Choose Appointments & Questionnaires and click Advanced Settings to open a dropdown menu.
4. Scroll down to Mobile Arrival.
5. To get notifications, make sure the toggle is green and be sure to save your settings.