Mental health community resources

Our mental and behavioral health programs

Mental health includes our emotional, psychological, and social well-being. It affects how we think, feel, and act. In addition, it helps determine how we handle stress, make decisions, and interact with others. Mental health is important at all stages of life, from childhood and adolescence through adulthood.

Penn Medicine is committed to caring for the whole person—body, mind, and spirit. Through innovative programs, numerous partnerships with local agencies and nonprofits, and clinical services, we support mental well-being for individuals at every stage of life.

Our comprehensive behavioral health services include a dedicated specialty practice, hospital-based care, addiction medicine, and licensed clinical counseling across primary and specialty care locations.

Learn more about our behavioral health services.

Community initiatives and trainings for better mental health care

At Penn Medicine, our mental health support goes beyond the hospital walls. We meet people where they are, in communities across the greater Philadelphia, Lancaster, and Princeton regions, to ensure timely access to care. Through these initiatives, we ensure individuals and communities gain the tools and resources they need to address mental health challenges in their daily lives.

Our crisis response centers

A mental health crisis is a delicate time when individuals need fast, supportive care to navigate their most vulnerable moments. Our crisis response centers (CRCs) are designed to provide immediate assistance during these critical times, addressing a critical shortage of emergency psychiatric resources in the city. Penn Medicine’s two Philadelphia Crisis Response Centers are located at facilities where we intentionally integrate inpatient, outpatient, and emergency services on the same campuses.  Our goal is for these centers to reduce wait times, streamline transitions to appropriate care, and ensure individuals receive the help they need when and where they need it most.

  • The Hospital of the University of Pennsylvania — Cedar Avenue (HUP Cedar) Crisis Response Center is the home of Penn Medicine’s mental health hub for comprehensive psychiatric care in West and Southwest Philadelphia. This state-of-the-art facility includes inpatient, outpatient, and emergency mental health services to provide seamless care for individuals facing acute psychiatric conditions or substance use challenges. Open 24 hours a day, seven days a week, the Center acts as a specialized emergency room offering evaluation, treatment, and social support. If you need help, you can reach the Center anytime at 215-748-9000.
  • Hall Mercer Crisis Response Center at Pennsylvania Hospital provides 24/7 support for individuals facing serious behavioral health challenges, including bipolar disorder, depression, anxiety, schizophrenia, or substance use, as well as those overwhelmed by homelessness, unemployment, or health-related stress. Our team offers compassionate care in a safe environment, working with patients to assess their needs, provide immediate assistance, and connect them with inpatient or outpatient treatment options either at Hall Mercer or through partner agencies. If you need help, you can reach the center anytime at 215-829-5433.
Lancaster General Hospital Entrance

New behavioral health crisis walk-in center

Penn Medicine Lancaster General Health opened a new Behavioral Health Crisis Walk-in Center in downtown Lancaster in January 2025. This 3,000-square-foot facility provides rapid assessments, counseling, medication management, and more for individuals ages 6 and up, reducing pressure on emergency departments and enhancing mental health care across the region.

How to get help

If you or someone you know is experiencing a mental health crisis, immediate help is available. The following resources offer confidential support though phone, text, and local services to connect you with professionals who can assist you in your time of need.

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