she is personable

i like kelley. she asked a lot of questions herself, but then explains why she asked them. she then listens to the answer. which quite often causes another question to be asked. i guess you could call it, a conversation.

she made more happen in one appointment than our previous provider did in two months.

she listened n provided some feedback. as a yearly checkup, there was no checking my eyes, nose, ears, throat,......