she took good care of our sick son and she wasn't condescending to us

because it's already hard enough to get an appointment, so if we tell more people, that makes it even harder

she listened, answered all questions and took the time to make sure we had a good treatment plan.

she lacked bedside manner and was not warm or friendly with my baby. she gave the diagnosis without proactively explaining what to watch for or offering any additional guidance. overall, the interaction did not feel caring or supportive.