Chester County Hospital emergency room transfer frequently asked questions (FAQs)

The James Street Parking Garage is at LGH’s main entrance, 100 E. James St., Lancaster, PA 17602, (Get directions). The garage is open 24/7.

All LGH patients can park in the James Street Parking Garage for free. Visitor parking is charged at hourly rates up to $9 per day. A 7-day pass is $18.

The parking garage kiosk only accepts credit cards. Kiosks in the hospital accept cash and credit cards. Learn more about parking at LGH.

LGH is about 1.5 hours from Chester County Hospital. Visitors and family must provide their own transportation.

If driving, please use Lancaster General Hospital’s address of 100 E. James St., Lancaster, PA 17602, (Get directions).

The Amtrak station in Lancaster is a 5-minute drive / 11-minute walk to the hospital. Public transportation and ride share services are available.

The Penn Medicine Lancaster General Health Guest Services team is available 24/7 to greet and assist you in the hospital's main lobby.

Learn more about directions, parking, and public transportation for Lancaster General Hospital.

Yes, there are several hotels close to the hospital.

Holiday Inn Lancaster is 0.2 miles from Lancaster General Hospital.

If you are reserving a room online, please use the booking link: Lancaster General Hospital Hotel Discount - Holiday Inn Lancaster and the corporate code 100187330 to get 10% off of the regular room rate. If you are reserving a room over the phone or in-person, please mention that you have a patient at Lancaster General Hospital and are here from out of town.

Additional hotel accommodations near LGH include:

• Cork Factory Hotel: 0.9 miles away
• Lancaster Marriot at Penn Square: 0.9 miles away
• Home 2 Suites by Hilton: 2 miles away
• Eden Resort and Suites: 2.2 miles away

If you choose to transfer to LGH, we aim to get you there within two hours. An ambulance will pick you up from Chester County Hospital and deliver you directly to a room at LGH. You will not be expected to stop in another emergency department and wait longer.

You can expect a long wait time for an inpatient bed at Chester County Hospital. You may need to stay in the emergency department for several hours or days before a bed becomes available.

Yes. If you decline to move to a different hospital now, you are welcome to reconsider the offer and accept it later.

If you choose to be transferred, you will go directly to your inpatient room at LGH. If you choose to stay at Chester County Hospital, we cannot provide an estimated wait time. It depends on the number of patients in the emergency department and the urgency of their medical needs.

We are offering this service to help patients get beds more quickly. We do not want to increase your wait time. We also want to be sure you stay within the Penn Medicine health system, giving all providers and facilities access to your medical records.

Yes, all inpatient rooms at LGH are private.

Yes. Your care team at LGH will include Penn Medicine providers.

Yes. All Penn Medicine’s hospitals have subspecialists on staff. LGH has a Level 1 Trauma Center with additional advanced care options.

All Penn Medicine doctors can see your electronic medical record in Epic. They will know that you were transferred to LGH. Your inpatient care team will also connect with your outpatient health care providers, as needed.

To find out where you are, your loved ones can stop at the hospital’s welcome desk, located at Lancaster General Hospital's main entrance, or call the LGH operator at 717-544-5511.

No. Your insurance coverage will not be affected.

No. You will not be charged more for the care you receive if you choose to go to a different Penn Medicine hospital, such as LGH.

No. If you choose to transfer to Lancaster General Hospital, you will be discharged from Chester County Hospital. You will be admitted to LGH when you arrive.

You will not return to the hospital/emergency room you started in unless you need to pick up your car. The hospital you are discharged from can help coordinate transportation to get to your vehicle.