With your consent, your health care provider may use a secure recording tool during your visit to help with documentation so they spend more time focused on you. Participation is optional and recordings can be stopped at any time.
Ambient documentation (AI scribe) frequently asked questions (FAQs)
An AI scribe is a secure tool that listens during the visit and helps turn important medical information into a clear note in your chart. Small talk is filtered out.
Patients whose health care providers use AI scribes often feel that their care team spends less time typing and more time listening, explaining information more clearly, and involving them more in decisions about their care.
Yes! AI scribes help with documentation, but your care team remains in control. Every note is carefully reviewed and approved by your care team before it becomes part of your medical record.
No. The use of an AI scribe does not result in additional cost to you or your insurance.
Yes. Your visit notes are available in the patient portal, and you may also request a copy from your care team at any time.
Privacy and security FAQs
Yes, with your consent. You are in control. You can ask to pause or stop the recording at any time. AI scribe recordings are not saved in your chart.
No. AI scribe audio recordings are routinely deleted and are only kept for a short time. AI scribe recordings are not part of your official medical record.
Only members of your care team, authorized Penn Medicine staff, and approved technology providers supporting the AI scribe service may access your information, and they are required to protect its privacy and security.
This tool follows HIPAA and the privacy and security rules required by Penn Medicine and by state and federal law. Your notes and recordings are protected with encryption.
Yes. Participation is optional. If you opt out, your provider will stop recording and take notes as they usually would.