Penn Medicine and its physicians, nurses, and health care specialists are committed to providing you with excellent clinical care and service. Patients who have any concerns regarding care have the right — without recrimination — to voice those concerns, have them reviewed, and, when possible, resolved.
Patient Satisfaction Survey
Patients will also receive a Patient Satisfaction Survey in the mail after their visit. Penn Medicine wants to know how the patient experience may be improved.
Contact Patient and Guest Relations
Please contact Penn Medicine if you feel we have not met your expectations. You may complete this online form or call our Patient & Guest Relations offices at the following numbers:
- Chester County Hospital
- Good Shepherd Penn Partners
- Hospital of the University of Pennsylvania
- Lancaster General Hospital
- Penn Presbyterian Medical Center
- Pennsylvania Hospital
A Patient & Guest Relations representative will review and respond to messages received. The contact us form is available 24 hours a day, 7 days a week. All messages are responded to within three business days.
Non-Penn Patient Satisfaction Resources
Complaints or Grievances
If you or a family member thinks that a complaint or grievance remains unresolved through the Patient and Guest Relations resolution process, or regardless of whether you have used the Patient and Guest Relations resolution process, you have the right to contact the following organizations about your concerns:
- The Division of Acute and Ambulatory Care
Pennsylvania Department of Health
P.O. Box 90
Harrisburg, PA 17120
- Department of Health Services Center for Medicare and Medicaid Services (CMS)
Centers for Medicare & Medicaid Services
7500 Security Boulevard
Baltimore, Maryland 21244-1850
Quality and Safety-of-Care Issues
For concerns related to quality and safety-of-care issues (including premature discharge) or the safety of the environment, contact:
See what patients have to say about their experience with Penn Medicine.