On this page, you will find information about some of the privacy choices available at Penn Medicine.

If you have any questions, please contact the Penn privacy office at 215-898-7260 or privacy@uphs.upenn.edu.

Health Information Exchanges (HIEs)

Penn Medicine participates in automated information sharing through Health Information Exchanges (HIEs). HIEs securely share parts of your electronic health record with other health care organizations involved in your care. This information is shared to improve the quality, safety and efficiency of your health care.

Learn more about Health Information Exchanges.

To request that your health information not be shared through HIEs, please inform your patient service representative.


As an academic medical center, Penn Medicine conducts clinical research. You may be contacted with an invitation to participate in certain research activities. However, you have the ability to request to not be contacted for research initiatives. If you request to not be contacted, we will use reasonable efforts to prevent this research-related outreach. Please note that a request to not be contacted for these types of studies will not apply to the use of your data for research purposes as described in the Notice of Privacy Practices and will not prevent your care providers from discussing research with you.

If you do not wish to be contacted for research purposes, please inform your patient service representative.

Special Medical Record Viewing Protections

To ensure high-quality clinical care, Penn Medicine allows for relevant medical record information to be available to many caregivers throughout the Penn Medicine system. Special protections can be applied to minimize the chance of your records being accessed accidentally and/or inappropriately.

To have special protections applied to your records, please inform your patient service representative.

Text Message Appointment Reminders

Would you like to receive instructions and other information about your appointment by text message? Penn Medicine now offers appointment reminders via text message. Once enrolled, you will no longer receive phone call appointment reminders. Because text messages are not secure, no medically sensitive information should be sent through text.

  • Enroll: text "PENNMED" to 622622
  • Opt-out: text "STOP" to 622622
  • Get help: text "HELP" to 622622

Message and data rates may apply.

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