Health Alert:

Coronavirus Information: Vaccinations | Testing | Safety Policies & Visitor Guidelines | Appointments & Scheduling | FAQs

Covid Calls

Vaccine Scheduling Update: We’re experiencing very high call volumes from people interested in getting the COVID-19 vaccine. Currently, our vaccine supply is very small, and we are unable to accept phone calls to schedule vaccine appointments. Please check back here for updates.

Important telemedicine information for new and returning patients about how to schedule an appointment with your Penn doctor during COVID-19.

Endocrine Appointments (Bone, Thyroid, Adrenal, Transgender and/or Pituitary Disorders)

Telemedicine Information for New Endocrinology Patients

Penn Endocrinology offers telemedicine visits for new patients. We encourage you sign up for our patient portal, MyPennMedicine, to be able to more easily communicate with the Penn Endocrinology team.

All telemedicine new patient visits are done via video visit using BlueJeans, a HIPAA-compliant video conferencing application. Learn what to expect during a telemedicine visit.

If you are unable to do a video visit, in-person appointments are available.

To optimize your telemedicine visit, we require that you to mail or fax all required information – outlined below – to our office before your appointment. We cannot accept emailed information. Use the fax numbers below to send information to your provider’s practice. If their number is not listed, please contact the office directly.

  • Endocrinology new patient fax number, Perelman Center for Advanced Medicine: 215-614-4004
  • Endocrinology new patient fax number, Penn Medicine University City: 215-243-4664
  • Endocrinology new patient fax number, Penn Medicine Radnor: 610-902-5609 

Please contact our office at least one week before your telemedicine visit to make sure all of your required information has been is received. We may need to reschedule your appointment if we do not receive your records in advance.

Required Information:

  • Relevant lab work that led to your referral to our practice
  • Last provider note
  • Relevant imaging, including bone density scans, ultrasounds or MRIs. If imaging was done outside of Penn Medicine, we will need imaging sent to us on a CD via certified mail
  • Relevant cytology or pathology glass slides

If you need help obtaining your records, please ask us for a medical release form so we can help gather the records. Download a medical release form for your provider's office:

Telemedicine Information for Endocrinology Follow-Up Visits

Penn Endocrinology also offers telemedicine appointments for returning patients in need of care for bone, thyroid, adrenal and pituitary disorders, as well as Transgender services. Learn what to expect during a telemedicine visit.

Before your telemedicine visits, please forward any interval endocrine testing to our practice. You can fax your information to the appropriate fax number below or send it via the MyPennMedicine patient portal. If your provider’s practice is not listed, please call their office.

  • Endocrinology returning patient fax number, Perelman Center for Advanced Medicine: 215-662-2373
  • Endocrinology returning patient fax number, Penn Medicine University City: 215-243-4664
  • Endocrinology returning patient fax number, Radnor: 610-902-5609 

If you had imaging done at a non-Penn Medicine practice, please send actual imaging on a CD by certified mail. You can also let us know the location of the imaging facility and we can try to obtain the images electronically on your behalf.

Please also have an updated medication list, which our office staff will review with you before your visit.

Download a medical release form for your provider's office:

Diabetes Care Appointments

Telemedicine Information for New Patients of Penn Diabetes Clinics

Penn Medicine Diabetes Centers offer both telemedicine and in-person visits for new patients. All telemedicine visits are conducted using the BlueJeans application, a HIPAA-compliant video conferencing platform. Learn what to expect during a telemedicine visit.

In order to provide you with the best care and efficient service, we ask you to provide us with the correct and current information about your health. Here is a list of required documents that some practices must receive before scheduling an appointment:

  • Contact information of your primary care provider
  • Last progress note from the provider who referred you to our practice
  • Relevant lab reports collected within last 3 months (including chemistry panel, hemoglobin A1c, and lipid panel)

At this time, we are unable to accept e-mailed information. We ask that the documents are uploaded via the myPennMedicine portal or faxed. Use the diabetes new patient fax numbers below to send information to your provider’s practice.

  • Diabetes new patient fax number, Perelman Center for Advanced Medicine: 215-349-8529
  • Diabetes new patient fax number, Penn Medicine University City: 215-243-4664
  • Diabetes new patient fax number, Penn Medicine Radnor: 610-902-5609

Once your appointment is scheduled, please prepare for your visit by making the following information available to your provider:

  • Glucose data. Please bring your device – glucometer or sensor – if you have an in-person visit in the clinic. For telemedicine visits, upload the data to myPennMedicine. A written glucose log also is acceptable.
  • Updated record of all of your medications, including supplements

Download a medical release form for your provider's office:

Telemedicine Information for Patients Returning to Penn Diabetes Clinics

Penn Medicine Diabetes Centers offer both telemedicine and in-person visits for returning patients. All telemedicine visits are conducted using the BlueJeans application, a HIPAA-compliant video conferencing platform. Learn what to expect during a telemedicine visit.

In order to provide you with the best care and efficient service, we ask you to provide us with the correct and current information about your health which includes:

  • Updated Record of all of your medications including supplements
  • Glucose data. Please bring your device – glucometer or sensor – if you have an in-person visit in the clinic. For telemedicine visits, upload the data to myPennMedicine. A written glucose log also is acceptable.
  • Date of your last appointment with ophthalmologist and podiatrist, if applicable

Before your visits, please forward to us any interval lab testing or office notes from consultants outside of Penn Medicine. You may upload the information via the  myPennMedicine portal or fax it to:

  • Diabetes returning patient fax number, Perelman Center for Advanced Medicine: 215-662-2373
  • Diabetes returning patient fax number, Penn Medicine University City: 215-243-4664
  • Diabetes returning patient fax number, Penn Medicine Radnor: 610-902-5609

Download a medical release form for your provider's office:

What to Expect for Endocrine and Diabetes Telemedicine Visits

  • Expect a phone call from our office 1 to 3 days before to your appointment to confirm we have the information required for your visit (example: pharmacy information or medication list).
  • If possible, record your heart rate (pulse), weight and blood pressure and provide it when called or by the time of your appointment.
  • If you are being seen for diabetes, please upload your glucose data before your appointment.
  • Please be logged in to your video visit at the time of your appointment. Your provider may not be able to join you immediately as they are reviewing your information. They may also send you a text or email update if they are running behind schedule. If your provider is delayed by more than 15 minutes, you may contact the office for further instruction.

Read telemedicine instructions for patients.

Share This Page: