Below are answers to common questions, including information about password recovery, removing provider profiles and using other PhysicianLink portal features. 

I'm having trouble with my account. Who can help me troubleshoot?

If you are unable to log in PhysicianLink or need to change your practice's Site Administrator information, please email PennPhysicianLink@uphs.upenn.edu.

For technical support, including questions about available features, navigation and functionality issues, please email PhysicianLink.Support@uphs.upenn.edu

I can't log in to my account. What do I do?

If you can't access your account or don't know your login information (username or password), please email our team for assistance at PhysicianLink.Support@uphs.upenn.edu

You must first contact your PhysicianLink Site Administrator to obtain your username or password (for security purposes). 

If you do not know who your Site Administrator is, please contact PennPhysicianLink@uphs.upenn.edu and you will be contacted within one business day.

When I am given account access, how will I be notified?

You will receive a confirmation email with your username and password, with instructions on how to log in to PhysicianLink portal. Your password must be changed during your first login and every six months, following. 

Once your credentials are confirmed, your account will be available within 5-10 business days. At that time, you will receive an email with your username, password and instructions on how to activate your new account.

How do I change my password? Am I required to change my password?

To change your password, log in to the PhysicianLink portal and click on Utils. Select User Settings and click Change Password. Users are required to change their passwords every six months for security purposes. 

What is a Site Administrator?

A Site Administrator is a practice's primary point of contact in PhysicianLink. The Site Administrator can: 

  • Request to add new users (request access for a new user in your practice)
  • Delete users (notify Penn Medicine that a user has left the practice)
  • Obtain usernames for PhysicianLink users in your practice
  • Update who is listed as the site administrator for the practice, should your practice's staff change

If your team wishes to change or update their Site Administrator, please email PennPhysicianLink@uphs.upenn.edu.  

Once you have signed up for a PhysicianLink account, please email PhysicianLink@uphs.upenn.edu noting your practice's name and the old Site Administrator account (to be deactivated).

How do I delete a staff member who leaves the practice?

Your PhysicianLink Site Administrator can delete users. (Removal is immediate if the account is deleted through the Epic portal.)

To delete a staff member: 

  • Select Utils in the navigation, then click Manage My Clinic
  • Click Deactivate User and identify the user from the list
  • Enter comment and click “Deactivate”
  • Staff member is removed 

If you have accidentally deleted a user, we can usually reverse the action. Please email us directly: PhysicianLink@uphs.upenn.edu.

Once you are logged in, click Utils and select Manage My Clinic.

There are two ways you can message with Penn Medicine providers in PhysicianLink: Through your InBasket and Chart Review. 

To send a message via InBasket

  • Log in to PhysicianLink and click In Basket
  • Identify the provider
  • Send your message

To send a message via Chart Review

  • Log in to PhysicianLink
  • Click Chart Review
  • Within the Chart Review window, you can send a message to the provider associated with the specific patient
  • Click on the Encounters tab and select the Message option
  • Send your message

Can I search for a patient if I don’t know their ZIP code?

Yes. To search for a patient, log in to PhysicianLink and click Clinical or Patient Lists. Searches only require the patient's date of birth and sex. 

How are patients added to My Patient List?

Patients are automatically added to the referred provider’s My Patient List when they check in. Any identified primary care providers in PhysicianLink will also get this notification.

All other providers seeking to add patients to My Patient List will need to search for their patient. Once an initial search is conducted by anyone in the practice, the patient will automatically show up in this section.

How do I find our practice’s census of patients who are in the hospital?

Our team is currently working on this feature. We will notify users when it becomes available.

What is Chart Review?

In Chart Review, you can access patient demographic and encounters information, among other information, such as patient notes, and lab and imaging results.

If you are unable to view these features, contact PhysicianLink.Support@uphs.upenn.edu for assistance. 

No. Like any secure system, due to HIPAA, the standard automatic log out time is after seven minutes of inactivity. After seven minutes, you will be logged out and required to log back in.

Learn more about Physician Link features, such as managing medication lists and viewing patient encounters in How to Use PhysicianLink

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