Health Alert:

Coronavirus Information: Vaccinations | Testing | Safety Policies & Visitor Guidelines | Appointments & Scheduling | FAQs

Covid Calls

Vaccine Scheduling Update: We’re experiencing very high call volumes from people interested in getting the COVID-19 vaccine. Currently, our vaccine supply is very small, and we are unable to accept phone calls to schedule vaccine appointments. Please check back here for updates.

Currently, Penn Medicine has protocols in place to maximize the safety of all who enter our hospitals and facilities. These safety policies include limiting people from accompanying patients to appointments or seeing them in the hospital.
2 nurses posing in front of a wall with a rainbow on it at Pennsylvania Hospital

Penn Medicine is providing — and will continue to provide — exceptional care to all of our patients. In addition to caring for patients with COVID-19, we're treating all patients with emergency or life-threatening conditions and providing care, including surgery, when medically necessary.

We will continue to provide updates as we amend our guidelines. In the meantime, we encourage you to reach out to your healthcare provider to determine your best options, including telemedicine visits, which allow you to receive care with your phone or computer from the comfort and safety of your home.

In-Person Doctor's Appointments and Consultations

At Penn Medicine, the care you receive and staff you see at your appointments is the same as it was before the pandemic, but the processes are a little different. That's because we have strict visitor guidelines and safety policies in place at our hospitals and practices to protect you and our staff.

As part of our enhanced safety measures:

  1. You cannot bring anyone with you to your outpatient appointment. This also means that anyone who drives you to your appointment is not permitted inside the facilities, lobby or even cafeteria. They’ll need to wait for you outside of the building.
  2. If you require a caregiver to help with a disability or limitation during your appointment or to help understand care instructions, please have your support person fill out our online prescreening form.
  3. Everyone inside our facilities must wear a face covering or mask at all times.
  4. We've reorganized our waiting rooms and patient care areas to maximize physical distancing. Please socially distance from others as much as possible.
  5. We've added more self-services to the myPennMedicine patient portal, so you don't need to have as much contact with others. We've transitioned check-in for outpatient appointments to myPennMedicine through the Pre Check-In feature. Pre Check-In is the electronic way to fill out the healthcare forms that you would normally answer in the office, including confirming or updating your contact information, insurance, medications, allergies and current health issues. You can also pay any copays or bills online.

Telemedicine Appointments

For many patients, a phone or video visit is still the most appropriate way to see your Penn Medicine physician. We are offering virtual visits for a variety of services, certain new patient appointments and follow-up care.

If you have a myPennMedicine account, you can schedule telemedicine appointments with a primary care or urgent care provider directly online yourself. 

Surgeries and Procedures

Our COVID-19 patient volume has stabilized to the point where we are confident we can safely care for all patients — those with COVID-19 and patients needing other types of medical care. We are taking a phased approach that will focus on scheduling medically necessary visits and procedures, including surgeries that Penn Medicine physicians have deemed critical for your health and well-being.

Our care environments and operating rooms are safe. We are rigorously cleaning and disinfecting our operating rooms, patient care rooms and waiting rooms several times a day, in accordance with infection control guidelines. We also have enough PPE to keep you and our staff safe.

Watch the following video to learn more about how our Environmental Services team is keeping our hospitals and facilities clean.

If you need to schedule or reschedule a surgery or procedure, please contact your provider or call 800-789-7366.

Radiology Services

Penn Radiology has taken extra precautions to ensure our radiology facilities are safe and patients can get the imaging they need. Hours vary by location and are updated regularly. Please visit the Radiology Locations and Hours page for the most up-to-date information and to make an appointment.

Lab Services

The Laboratory Patient Service Centers are prioritizing orders for patients who require urgent laboratory testing. If you have routine or non-urgent lab testing orders from your provider that can be delayed safely, we ask that you postpone those orders so our lab professionals can focus on urgent testing. If you aren't sure how long you can safely delay, please speak with your provider.

If you have a myPennMedicine account, you can schedule routine lab work online in the patient portal yourself.

If you require urgent testing, please follow our updated guidelines for Outpatient Labs.

Updated hours and closures are also available for Chester County Hospital, Lancaster General Health and Princeton Heath lab locations.

Questions about an appointment or procedure?

To receive more information about your specific care or if you need to postpone your appointment due to fever or other concerns, please contact your doctor's office or 800-789-7366.

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