Blueprint for quality and patient safety

Penn Medicine’s Blueprint for Quality and Patient Safety helps provide the best care and experience for our patients and staff.

At Penn Medicine, we’re committed to achieving equity by understanding and addressing differences in experience, safety and outcomes.

Penn Medicine’s Blueprint for Quality and Patient Safety is focused on experience, safety and outcomes and contains goals and strategies to help us provide the best possible care for our patients and staff.

The blueprint is to provide the best care and experience for our patients and staff.  We are committed to achieving equity by understanding and addressing differences in experience, safety and outcomes.

Goals

The Blueprint for Quality and Patient Safety has three main goals:

Exceptional experience

Create a culture that advances exceptional experience by being:

  • Compassionate
  • Present
  • Empowered
  • Collaborative
  • Accountable

Zero harm to patients and staff

Become a learning healthcare system within a culture of safety, trust and continuous improvement:

  • Focus on the presence of safety
  • Design highly reliable clinical and operational processes
  • Identify and migrate potential harm
  • Create value for patients, families and staff

Excellence in patient-centered outcomes

Achieve the best outcomes for each patient including advanced care:

  • Make evidence-based clinical decisions
  • Provide culturally effective care
  • Meet patients' goals of care
  • Deliver equitable outcomes

Strategies

There are five key strategies we use to help meet our experience, safety, and outcomes goals. They are:

  • Equity. Promote a culture that welcomes and respects all patients and encourages a sense of belonging.
  • Continuity of care. Deliver seamlessly coordinated care across all settings and service lines by eliminating unnecessary variation.
  • High reliability. Strive to become a high reliability organization with a focus on safety, quality and efficiency within a culture of trust and resilience.
  • Patient and staff engagement. Partner with patients and their families and incorporate all perspectives to achieve goals of care in a safe and effective manner.
  • Innovation. Discover and translate advanced care for its patients and the field of healthcare.

Quality and performance metrics

Penn Medicine uses quality and performance metrics to track and strengthen our programs.

As part of our commitment to patient safety and clinical quality we publish and regularly update quality and performance metrics that share the full picture of patient care across our health system.

Our goal is to create a transparent and informative resource for patients and referring providers to help make health care decisions. We will update the data annually and share it with our patients and peers in other academic medical centers across the country as we examine and standardize quality and performance reporting.

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