AngelEye

AngelEye keeps you connected to your baby, digitally. You can see your child through a live video feed and receive text updates using any device with an internet connection.

Gain peace of mind through live videos and texting

Penn Medicine is happy to offer AngelEye to families of babies in one of our Neonatal Intensive Care Units (NICU). When you enroll in AngelEye, you gain access to technology that lets you see your child through a live video feed and receive text updates using any device with an internet connection, among other features.

We encourage you to visit in person as often as possible, but hope that the AngelEye system will help you feel more connected and provide comfort when you are not able to visit your child.

Warnings

Recording and/or sharing video or photos taken through the AngelEye system are strictly prohibited and will result in immediate termination of your AngelEye viewing privileges.
Only call the NICU about the AngelEye system in case of an emergency, or if the camera has been turned off for more than an hour. Please ask family and friends to contact you directly if they have questions or concerns about the camera system or your child.
To support safe, uninterrupted patient care, camera visitation may be restricted or access removed if the video feed is causing increased anxiety or unnecessary phone calls.
For your and you child's privacy and safety, do not share your username or password.

AngelEye setup, use, and support

Enrolling in AngelEye

Understanding and using AngelEye services

Video camera

The camera is for you to see your child only. Camera visibility may vary based on lighting. There are several times a day that your child's camera will be turned off for care or when your baby is out of bed. During this time, a privacy image will appear. Please remain calm and refresh your screen often.

If your video remains offline for more than one hour, contact the unit, and ask for “AngelEye Camera Assistance.”

Your session will time out and you will be logged out of AngelEye after 20 minutes of inactivity. If this happens, simply log back in to resume viewing.

Live feed

The live feed screen lets you receive live video of your child. Though it’s called “live feed”, the screen may lag, jump, or pixelate depending on your connection speed. If the view looks like a still image, refresh your screen, check your internet connection and connection speed. If the image never shows up and you continue to see a “spinner” on the screen, try logging out and logging back in.

Communications

AngelEye enables multiple kinds of communications:

Alerts: Accept “push” notifications after downloading the AngelEye App to make sure you are alerted when you have new messages from the care team.
Patient updates: Receive secure, one-way text messages from the care team under the HOME tab (App), or under the MY PATIENTS tab, click on “View” next to patient’s name (browser). Only parents or guardians (primary and secondary account holders) can receive messages from hospital staff.
Family Chat/Chat: Located in the CHAT tab (App), or under the MY PATIENTS tab, click on “View” next to patient’s name (browser). Note: These messages are for your family members only. Hospital staff cannot respond to these messages.

Account management

AngelEye offers the following account management features:

Choosing another language: To view AngelEye in a language other than English, click the ACCOUNT tab on the bottom of the screen (App) and click drop-down arrow next to “Language”, or SELECT LANGUAGE drop-down menu in the top left corner (browser), and choose your language.
Adding and deleting users: Click the ACCOUNT tab on the bottom of the screen and select “My Family” (App), or on the left side of the screen click the MY FAMILY MEMBERS tab (browser) to add or delete family and friends. To allow family members to view the camera live stream, be sure GIVE ME CAMERA ACCESS is in the “on” position.
Privacy mode: To suspend the live feed for certain viewers, slide the GIVE ME CAMERA ACCESS toggle to the “off” position. Note: The primary account holder cannot suspend the live feed for the secondary account holder or for members added by the secondary account holder.
Updating account information: To change your name or email address, click the ACCOUNT tab on the bottom of the screen, click on “Edit Profile” (App), or click the Gear icon at the top right of your screen and go to EDIT USER INFORMATION (browser).
Changing password: Click the ACCOUNT tab on the bottom of the screen, click on “Change Password” (App), or click the Gear icon at the top right of your screen and go to EDIT PASSWORD (browser). You will be able to recreate your password.
Resetting password: Click the FORGOT PASSWORD link under the SIGN INTO MY ACCOUNT button. You will receive an auto-generated email to create a new password.