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Updated June 2, 2020
BlueJeans is a HIPAA-compliant platform used by Penn Medicine care teams to conduct video visits with patients.
BlueJeans has security features, including a room lock so that communications within the platform are
private and your information stays safe.
Follow these instructions or view a video tutorial on how to install, test and use BlueJeans on your iOS device.
Get BlueJeans for iOS from the Apple store and install on your device. Open the app after it is installed.
When prompted, please allow the app to access photos, media, and files on your device. Choose “Join a Meeting or Event” to continue setting up and testing the app. (You do NOT need to create an account in order to use the app.)
Enter the meeting ID “111”, then choose App Audio & Video.
Important: This meeting ID is only for testing. You will receive a unique meeting ID for your appointment a few minutes before your appointment.
Tap on “Join Meeting”
When joining a meeting, you will be asked to allow Bluejeans to take pictures and record video, make and manage phone calls, and record audio. Choose “OK” for the prompts to be able to participate in the appointment.
If not, make sure the camera and microphone buttons are white and NOT red. If either one is red, then click each of them to unmute your audio and turn on your video.
If the app is not working correctly and you need assistance you can contact the practice directly for immediate assistance.
You will receive a message containing a BlueJeans link from your provider’s office a few minutes before your appointment. Tap on the link or Join Meeting button to join your call.
If you have not received the link by the scheduled time of your call, please call your provider’s office.
Select “App Audio & Video” to join. If you do not have a good internet connection and need to have a phone call instead, please contact your provider’s office.
Before your appointment, you’ll wait in the virtual waiting room.
When you enter the room, at the top of the screen, make sure the camera and microphone buttons are clear (as below) and NOT red. If either one is red, then click each of them to unmute your audio and turn on your video.
Need Help? Contact the practice directly for immediate assistance.