Monroe Melchor is an ambassador hospital concierge, but thanks to his warm welcomes for those who come to the Perelman Center for treatment, he is unofficially known as the “Director of Peri-Op First Impressions,” said Jasmine Kain, associate director of Perioperative Services.
Many patients have taken the time to recognize Melchor’s special qualities. One patient undergoing radiation treatment for three weeks noted that “every morning Monroe would greet me with a wave and kind words. He brought sunshine to a subterranean garage! His light helped make those early mornings (dare I say?) pleasant.”
Melchor is also a “Health Care Hero,” which is someone whose dedication inspired a donation to the Penn Medicine Friends Fund.
“Monroe greets the patients by name with a smile, instantly putting them at ease and assists them to where they need to go,” Kain said. “His kindness helps to comfort them and set a tone for their encounter with Penn Medicine.”