The Patient and Guest Relations Department works to ensure every patient receives the best possible care and treatment at Pennsylvania Hospital. Our representatives serve as a source of information to help patients, families and visitors. Representatives can be reached at 215-829-8777, or (in-house) extension 8777, Monday to Friday from 8 am to 4:30 pm. After hours or on weekends, call 215-829-3000 and your call will be answered by a hospital operator who will assist you. The office is located on the first floor of the Preston Building.
Some of the most frequently used services provided by the Patient and Guest Relations Department include:
Patient and Guest Relations representatives can also assist you with information regarding the Patient Bill of Rights and Responsibilities.
Penn Medicine is committed to caring for all patients equitably, with dignity, respect and compassion. As part of this commitment, we offer financial counseling and assistance programs to uninsured and underinsured patients to assist those who cannot pay for their care. Learn more about this program and the requirements for qualification.
Safety and Security
Security personnel create a safe environment for patients, visitors and employees. You will see security personnel in uniform throughout the hospital. If you need security assistance, contact your head nurse.
All members of the hospital staff and volunteers are required to wear an identification badge with his or her photograph, name and department clearly printed on it. Please do not hesitate to ask to see it if you do not see a badge on someone involved with your care.
Upon request, security officers will escort visitors within a two-block radius of the hospital, including all hospital parking lots. Beyond the two-block area, a "Walk 'N Watch" service is provided: an officer will walk visitors to the boundary and observe as they continue to their destination.
To request an escort, call 215-829-8090. Please allow five to ten minutes for an officer to arrive.