Know what to expect during your hospital visit at the Hospital of the University of Pennsylvania.
For more help finding your way around HUP, stop at any of our information desks at the following locations:
Family Lounges / Waiting Areas
All patient care areas located in the hospital have their own family lounge waiting areas. Designated family lounge areas for family members and friends who are waiting for patients in surgery are located on:
Sending Mail to Patients
The mailing address for HUP is:
Hospital of the University of Pennsylvania
3400 Spruce Street
Philadelphia, PA 19104
Note: Please write the patient's name and room number on the envelope.
Patient & Guest Relations
The Patient and Guest Relations department is located on 1 Silverstein (directly across from the Admissions Center). If you are coming from the bridge level of Penn Tower, there is a covered walkway that connects to the hospital that brings you right past our door. You are invited to visit our office Monday thru Friday (except holidays) from 8 am to 7 pm. After hours, you may leave a message on our office phone 215-662-2575. Calls will be returned on the next business day. If your need is urgent, please contact the Nursing Administrator at 215-662-4000 for assistance.
The Patient and Guest Relations team is here to assist in meeting the needs of our patients, families and visitors through a structured approach. We are dedicated to acting as a liaison with all departments and services within the hospital to address concerns, forward suggestions and extend compliments. We are also patient and family advocates. The Patient and Guest Relations team is open to all suggestions including:
The Patient and Guest Relations office can also assist you with information regarding the Patient Bill of Rights and Responsibilities, advance directives, pastoral care, facing difficult decisions (ethical issues) and organ donation.
Congratulations to the 198 Penn physicians listed below who were included in Philadelphia Magazine's Top Docs™ 2017.
Penn Medicine is one of the world’s leading academic medical centers.
A clinical trial is a research study involving patient volunteers that are conducted to find safe and effective treatments for a variety of health conditions.