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Providing Compassionate Patient Care

The Penn Medicine Patient Service Associate Excellence Academy is a five week paid training program, leading to, upon successful graduation of the program, regular employment as a Patient Service Associate. Successful graduates will work in a 'float pool' where assignments will be given at our various practice locations throughout the health system, until an offer of regular employment is secured within a specific outpatient practice. Successful candidates must be flexible regarding work locations. While the majority of our practices are within University City and Center City Philadelphia, we also have a large presence throughout the region including Radnor, Valley Forge, Yardley and Cherry Hill.

Learning by Doing

The Patient Service Associate Excellence Academy is committed to developing high-quality Patient Service Associates. Trainees will be educated through a variety of methods including in-class lectures, computer programs, video clips, and on-site training within our various practices.

These lessons will cover a variety of skills you will need to develop as a Patient Service Associate including:

  • EPIC APM training
  • Medical terminology
  • Telephone and e-mail protocols
  • Point of service processes
  • Professional standards of conduct
  • Extensive training in patient service excellence

Much of your time will be spent observing and interacting with full-time Patient Service Associates on the job. While apprenticing, you will be able to learn from their best practices, unique skills, as well as from their patient and family interactions. You'll learn how best to balance the customer service piece of the position along with its technical demands. Being in our health care environment will provide you with baseline knowledge of Penn Medicine that will be valuable to you after you graduate from the program.

Why Choose Penn Medicine's Patient Service Excellence Academy?

This program is an excellent opportunity for you to start a career with one of the most prestigious health care organizations in the country. We believe that any hard-working, multi-tasking, empathetic individual who is willing to commit their talents to this program will earn themselves one of the most satisfying training experiences of their career.

We will give you every tool you need to flourish during your training as well as provide you with opportunities to make a positive impact on patients' lives. You will have the opportunity to make a difference with an institution that is changing lives every day, while starting a career that can grow and progress in a variety of ways.

Upon receipt of application, you will receive an assessment via e-mail if it's decided you meet the minimum qualifications. Depending on the results of the assessment, you will then be asked to prepare a video as well as take a few other assessments.


  • High school diploma or GED, 2 or 4 year college degree preferred
  • 3 to 4 years of experience in a role providing exemplary customer service, preferably within a health care environment
  • Availability to start the program on Monday, May 20, 2019, full time day, 5 days per week, Monday to Friday, approximately 8:30 am to 5 pm
  • The willingness to accept employment at any of our locations
  • The willingness to accept a pay rate of $15.99 per hour

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