Quality care and patient safety are the number one priorities for Penn Medicine and its entire health system. Our medical professionals are focused on continuously monitoring and improving the quality of care and safety for its patients and loved ones while sharing best practices with regional and national health care providers.

We consistently receive high marks from many organizations that publicly report health care quality. Many of these organizations rate on readmissions, mortality, infection control, and patient satisfaction. These measures reflect how often we comply with providing evidenced-based patient safety and process improvement initiatives for conditions such as heart attack, stroke or pneumonia, and the average patient survival rates, by condition and procedure, experienced by patients receiving medical and surgical care in our facilities.

Time and time again, we receives high rankings that highlight the outstanding skills of our world-renowned physicians, our use of advanced technologies to help diagnose and treat a variety of conditions and diseases, and our ability to quickly respond to life-threatening conditions.

We share information on key clinical quality indicators, our accreditations, our research studies, and our most recent awards and achievements. We also offer important educational information about how to search for and evaluate reports about the quality of care provided by hospitals, physicians and others, with specific references and links to some of the nation's leading organizations involved in the public reporting of healthcare quality data.

While rating systems alone do not provide a full view of what to expect, it is important to understand and know how we are performing and what that means to you and/or your loved one. When choosing a health care provider, choose one where quality of care, safety and patient satisfaction are the number one goals.

  • Understanding Quality

    We are committed to providing world-class care to all of its patients. In the area of quality of care, this commitment translates into ensuring that Penn's patients receive exceptional medical care firmly based in clinical experience and scientific knowledge.

  • Mortality

    We have maintained low mortality rates, and our passion for providing exceptional quality care has led to a system-wide goal of eliminating preventable mortality through our interdisciplinary care approach.

  • Infection Control

    One of the best ways to eliminate mortality and re-admissions is to reduce infection and complication rates. Incorporating a comprehensive unit-based safety program such as our Unit Based Clinical Leadership (UBCL) team has led to a decrease in hospital-acquired infections and has saved hundreds of lives.

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