At Penn Medicine we view each patient and visitor as a guest and it is our commitment to treat everyone in a kind and welcoming manner. From the moment you call to schedule an appointment, we will work with you to ensure that you are able to schedule your appointment as quickly and easily as possible. We will do our best to answer all of your questions and concerns so that you come to your appointment feeling confident and at ease. We understand that coming to a medical facility can be a scary or overwhelming experience, so we work diligently to put all of our guests at ease and to have the best possible patient and visitor experience possible.
During your appointment or hospital stay, you can be assured that you are receiving the best quality care and treatment. Our doctors and staff will work to not only treat your condition, but to ensure that the treatment works best for you as an individual based on your lifestyle and goals. Our goal at Penn Medicine is to offer quality care with a personalized approach.
Additionally, we believe that this experience extends well past the end of your appointment, which is why we work to ensure that you leave your appointment or hospital stay with all of the information you need to attend to your condition, whether it be instructions on taking medications, scheduling follow-up appointments, or addressing any other questions or concerns you may have.
As a consumer, you expect outstanding customer service at any establishment you visit. This expectation is still the same, if not greater, when it comes to your health. At Penn Medicine, we strive to deliver not just outstanding customer service but perfect care.
Presently, all departments within Penn Medicine are working towards the goal of eliminating preventable deaths and preventable 30-day re-admissions. Both goals are strong indicators of quality care.