Patient Satisfaction
The University of Pennsylvania Health System and its physicians, nurses, and health care specialists are committed to providing you with excellent clinical care and service. If you have any concerns regarding your care, you have the right – without recrimination – to voice those concerns, have them reviewed, and, when possible, resolved.
You will also receive a Patient Satisfaction Survey in the mail after your visit. We want to know how we’re doing so we can make a difference for you.
Please contact us if you feel we have not met your expectations. You can complete this on-line form or call our Patient & Guest Relations at the following numbers:
Hospital of the University of Pennsylvania
(215) 662-2575
Penn Presbyterian Medical Center
(215) 662-9100
Pennsylvania Hospital
(215) 829-8777
A Patient & Guest Relations representative will review your message and respond to your concerns. The contact us form is available 24 hours a day, 7 days a week. All messages are responded to within three business day.
In addition, to resolve a grievance, you may contact:
The Division of Acute and Ambulatory Care
Pennsylvania Department of Health
P.O. Box 90
Harrisburg, PA 17120
(800) 254-5164
Department of Health Services Center for Medicare and Medicaid Services (CMS)
(800) MEDICARE
For concerns related to quality and safety-of-care issues, or the safety of the environment in which care is provided, you may also contact:
Division of Accreditation Operations
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Fax: (630) 792-5636
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