Penn Medicine is committed to providing excellent clinical care and service. If you have concerns regarding your care, you have the right without recrimination to voice those concerns, have them reviewed, and when possible, resolved.
Help Us Help You
Please contact Penn Presbyterian Medical Center if you feel your expectations have not been met. A Patient & Guest Relations representative will review your message and respond to your concerns. The contact form is available 24 hours a day, 7 days a week. All messages are read within one business day.
Penn Presbyterian Medical Center laboratory also provides notice to the public that when an individual has any concerns about patient care and safety in the laboratory that the laboratory has not addressed, he or she is encouraged to contact laboratory management at 215-662-9100.
In addition, to resolve a grievance you may contact:
The Division of Acute and Ambulatory Care
Pennsylvania Department of Health
P.O. Box 90
Harrisburg, PA 17120
Also, the Department of Health Services Center for Medicare and Medicaid Services (CMS) can be contacted at 800-MEDICARE.
For concerns related to quality and safety-of-care issues or the safety of the environment in which care is provided, you may also contact:
The Division of Accreditation Operations
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
fax (630) 792-5636