These web pages were designed to help explain your
bill. It will give you a better understanding
of the different parts of your bill and help
explain why you are receiving a bill. There are
two bills you may receive: a physician
bill for services provided at your physician's
office or a hospital
bill for services provided at one of our
If you have any additional questions
regarding your bill, please call the number
listed on the bill or 1-800-406-1177. Click on
the following links to view the two bills and their explanations:
Frequently Asked Questions
Why wasn't my insurance carrier billed?
If your insurance information is on our billing system when the services are
entered, your insurance carrier will be billed directly. However, if the
information is inaccurate or incomplete, we may be unable to bill your insurance
Did my insurance carrier pay for services?
Any reimbursement from your insurance carrier will be reflected on your statement.
In addition, many insurance carriers send explanation of benefits to their
subscribers explaining how their medical claim was processed.
Why didn't my insurance carrier pay for the
To obtain a clear understanding of your benefits and any limitations of your
insurance coverage, it is best to contact your insurance carrier directly for
an explanation of the way your claim was processed and/or denied.
Why am I getting a bill now, when services
were provided so long ago?
Once a response is received from your insurance carrier and we have confirmed
that there is additional patient liability, we will bill the patient. However,
this process is dependent on when we receive a response from the insurance
carrier. In addition, insurance carriers often request additional information
that could delay the processing of your claim.
Why do I keep getting bills?
You are still receiving bills because the account balance is still open.
Who ordered the test?
All testing is ordered by a physician or health care provider. Check with the
physician's office if you have any further questions.
Why did I have these tests?
Your physician's office will be able to answer this question.
How do I get my test results?
Call your physician's office to get your test results. The business office
is not qualified to answer questions regarding tests or test results.
If you have any additional questions regarding
your bill, please call the number listed on the
bill or 1-800-406-1177.