Programs and Treatments at the Joan Karnell Cancer Center
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Medical Oncology

Medical Oncology at The Joan Karnell Cancer Center is provided by an eight physician private practice, Pennsylvania Oncology Hematology Associates.

At Pennsylvania Oncology Hematology Associates, we provide comprehensive services for the full spectrum of cancer and blood related disorders.

Our staff offers progressive medical care coupled with integrity, sensitivity and support, and provides patients with the information they need to make informed decisions about their care. Each member of the medical staff is associated with the Joan Karnell Cancer Center of Pennsylvania Hospital, and is a faculty member at the University of Pennsylvania.

We have two convenient locations in the Philadelphia area to best serve you. The center city office is located on the Pennsylvania Hospital campus. Our other office is located in Radnor. Each of these locations is staffed by board certified oncologists/hematologists and advanced registered nurse practitioners.

Also, specially trained oncology nurses and administrative staff are in each office to provide you the highest quality oncology/hematology care possible. Each of these offices offers chemotherapy treatments, other types of infusions, laboratory services and access to clinical research trials.

Locations
Contact numbers for our two offices are listed below. When you have questions or concerns, it is best that you contact the office where you receive the majority of your care.

Center City Office
Farm Journal Building
230 West Washington Square
Second Floor
Philadelphia, PA 19106

Penn Medicine at Radnor
250 King of Prussia Road
Suite 1B
Radnor, PA 19087

Operating Hours
Our offices are open Monday through Friday from 8:00 am to 5:00 pm. After hours and on weekends, there is always a doctor on call and available in the event you require care. Our office can be reached by dialing (215) 829-6088. You will then be given instructions on how to contact the doctor on call.

Front Desk
Each time you come to the office we ask that you check in with our front desk staff. These staff members can answer any questions you may have. This is also the appropriate area to notify our staff of any insurance changes you may have. They will collect any co-payments or referrals that are required by your insurance.

Phlebotomy and Laboratory
Phlebotomy refers to the procedure of drawing blood for a laboratory test. Many of the decisions about your treatment are based on your lab results. You may be asked to wait until the tests have been processed before you receive chemotherapy or leave the office. Some test results are not immediately available; they can be obtained later from your doctor or nurse. Laboratory hours for our patients are 7:30 am to 4:30 pm.

Research and Clinical Trials Department
The future of pharmaceutical innovation has never been brighter. New cutting edge medicines in development are the result of recent knowledge about disease and the pharmaceutical industry's commitment to research and development. Pennsylvania Oncology Hematology Associates maintains dedicated trained research staff to conduct and promote high quality clinical research. Our commitment and sincere hope is to provide potentially promising therapies to patients through research.

Treatment Area
When you arrive for your chemotherapy treatment or other type of infusion, we ask that you check in with the front desk staff. Most likely you will have blood drawn before going to the treatment area. The amount of time you spend in the treatment area can vary depending on your treatment. Please ask your nurse for specific information about the length of your treatment.

Snacks, juices, and water are available for you during your time in the treatment area. You are also welcome to bring your own personal food items or other comfort measures such as blankets, CD players with headphones, or your favorite book.

Check-Out
Please make sure that you schedule your next visit and any other appointments that need to be made prior to leaving the office.

Medical Insurance – What You Should Know
Medical insurance can be very confusing which is why we provide help in processing your insurance claims. It is very important that you let the front desk staff know of any change in your address, phone number or insurance information.

It is not uncommon for people to move or benefits to change, so your assistance is needed in helping to keep your account updated and your claims filed correctly. Both of our facilities have a financial counselor to assist you with your insurance needs and questions.

Insurance Tips
Get the maximum benefit from your insurance policy!

  • Stay within your insurance network of physicians for maximum benefit with the least amount of out-of-pocket expense.
  • Get a copy of your policy and find out exactly what your coverage includes. Your employer or insurance company can help you here.
  • Keep careful records of all your covered expenses, claims, denials and appeals throughout the claims process. Do not throw any correspondence away.
  • Take notes during your conversations with insurance representatives. Include their names and job titles. Keep these notes with your records. If you think the representative is wrong, ask to speak with a supervisor.
  • If your claim has been denied, talk with a billing representative. Keep any denials or correspondence in your file.
  • If you become unemployed, your former employer is required to extend health insurance coverage for a period of 18 months under the COBRA law. However, you will be responsible for the premium during that time. Other rules apply, so contact your employer's benefits department.
  • The Family Medical Leave Act (FMLA) protects the jobs of people who must take a leave of absence because of illness or to care for a family member. Check with the human resources office at your place of employment for more information.

 


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Need an appointment? Request one online 24 hours/day, 7 days/week or call 800-789-PENN (7366) to speak to a referral counselor.

Related Links
Find a Medical Oncologist at Pennsylvania Hospital
Request an Appointment Online or call
800-789-PENN (7366)
Pennsylvania Hospital Visitor Information
Give Now to JKCC
Encyclopedia Articles about Cancer

 

   
   

 

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