Oncology at The Joan Karnell Cancer Center is
provided by an eight physician private practice,
Oncology Hematology Associates.
At Pennsylvania Oncology Hematology Associates,
we provide comprehensive services for the full
spectrum of cancer and blood related disorders.
staff offers progressive medical care coupled
with integrity, sensitivity and support, and
provides patients with the information they need
to make informed decisions about their care.
Each member of the medical staff is associated
with the Joan Karnell Cancer Center of Pennsylvania
Hospital, and is a faculty member at the University
We have two convenient locations in the Philadelphia
area to best serve you. The center city office
is located on the Pennsylvania Hospital campus.
Our other office is located in Radnor. Each of
these locations is staffed by board certified
oncologists/hematologists and advanced registered
Also, specially trained
oncology nurses and administrative staff are
in each office to provide you the highest quality
oncology/hematology care possible. Each of these
offices offers chemotherapy treatments, other
types of infusions, laboratory services and access
to clinical research trials.
Contact numbers for our two offices are
listed below. When you have questions or
concerns, it is best that you contact the
office where you receive the majority of
Center City Office
Farm Journal Building
230 West Washington Square
Philadelphia, PA 19106
Penn Medicine Radnor
250 King of Prussia Road
Radnor, PA 19087
Our offices are open Monday through Friday
from 8:00 am to 5:00 pm. After hours
and on weekends, there is always a doctor
on call and available in the event you
require care. Our office can be reached by
dialing (215) 829-6088. You will then be
given instructions on how to contact the
doctor on call.
Each time you come to the office we ask
that you check in with our front desk staff.
These staff members can answer any
questions you may have. This is also the
appropriate area to notify our staff of any
insurance changes you may have. They
will collect any co-payments or referrals that
required by your insurance.
Phlebotomy and Laboratory
Phlebotomy refers to the procedure of
drawing blood for a laboratory test. Many
of the decisions about your treatment are
based on your lab results. You may be
asked to wait until the tests have been
processed before you receive chemotherapy
or leave the office. Some test results are
not immediately available; they can be
obtained later from your doctor or nurse.
Laboratory hours for our patients are 7:30 am
to 4:30 pm.
Research and Clinical Trials Department
The future of pharmaceutical innovation
has never been brighter. New cutting edge
medicines in development are the
result of recent knowledge about disease
and the pharmaceutical industry's commitment
to research and development. Pennsylvania
Oncology Hematology Associates
maintains dedicated trained research staff
to conduct and promote high quality
clinical research. Our commitment and
sincere hope is to provide potentially
promising therapies to patients through
When you arrive for your chemotherapy
treatment or other type of infusion, we ask
that you check in with the front desk staff.
Most likely you will have blood drawn
before going to the treatment area. The
amount of time you spend in the treatment
area can vary depending on your treatment. Please
ask your nurse for specific information about
the length of your treatment.
and water are available for you during your
time in the treatment area. You are also welcome
to bring your own personal food items or
other comfort measures such as blankets,
CD players with headphones, or your
Please make sure that you schedule your
next visit and any other appointments
that need to be made prior to leaving the office.
Medical Insurance – What
You Should Know
Medical insurance can be very confusing
which is why we provide help in processing
your insurance claims. It is very important
that you let the front desk staff know of
any change in your address, phone number
or insurance information.
It is not uncommon
for people to move or benefits to
change, so your assistance is needed in
helping to keep your account updated and
your claims filed correctly.
Both of our facilities have a financial counselor
to assist you with your insurance needs and
Get the maximum benefit from your
- Stay within your insurance
physicians for maximum benefit with the
least amount of out-of-pocket expense.
a copy of your policy and find out
exactly what your coverage includes. Your employer
or insurance company
can help you here.
- Keep careful records of
all your covered
expenses, claims, denials and appeals
throughout the claims process. Do not
throw any correspondence away.
- Take notes during
with insurance representatives. Include
their names and job titles. Keep these
notes with your records. If you think the
representative is wrong, ask to speak
with a supervisor.
- If your claim has been denied,
talk with a
billing representative. Keep any denials
or correspondence in your file.
- If you become
unemployed, your former
employer is required to extend health
insurance coverage for a period of 18
months under the COBRA law. However,
you will be responsible for the
premium during that time. Other rules
apply, so contact your employer's benefits
- The Family Medical Leave Act (FMLA)
protects the jobs of people who must take
a leave of absence because of illness or to
care for a family member. Check with the
human resources office at your place of employment
for more information.