Important Announcement Regarding Horizon BCBS-NJ
Penn Medicine has reached an agreement with Horizon Blue Cross Blue
Shield that ensures New Jersey subscribers will
continue to have the right to choose Penn Medicine
as an "in-network" option
for health care without any interruption or changes
to their insurance coverage.
This means both current and future patients covered by Horizon have
continuing access to the advanced care at the Hospital of the
University of Pennsylvania, the only hospital in
this region named in the top ten hospitals in the nation, according
to US News and World Report, as well as Penn Medicine's Penn Presbyterian
Medical Center and Pennsylvania Hospital.
For any Horizon subscriber who may have changed doctors during the
last few months, you can still be referred to Penn
Medicine and should ask your doctor about options for returning to Penn.
If you are a patient with questions, please call 800-789-PENN. If you
are a referring physician and have inquiries, please call 215-313-6197.
Thank you for your patience during the past few months. Penn Medicine
wants all patients to know that we are committed to working on your
behalf to ensure that you have access to the most advanced medical care
which means we will never stop finding ways to give patients their best
hope.
I received a
letter from Horizon Blue Cross and
Blue Shield of New Jersey saying it
terminated its contracts with the University
of Pennsylvania hospitals. Does this
contract change that? |
The agreement that
Penn Medicine recently reached restores
the contract with Horizon keeping Penn
patients in network. This means
that New Jersey subscribers should have
no change in their coverage when they
choose Penn for their health care. |
I am currently
receiving treatment at a Penn hospital.
Do I need to do anything to ensure
that I am covered under the new contract? |
No. Your coverage
is intact and this new contract will
now ensure continued coverage for patients
currently in treatment. We have
worked hard to ensure that there will
not experience any change due to extended
negotiations. |
Why did Horizon
take so long to reach an agreement? |
Contract negotiations
are complicated and often difficult,
but there is no way to predict how long
they will take, or even if they will
reach resolution. Penn and Horizon have
been working on these difficult negotiations
for months, and are pleased that we were
able to reach an agreement that will
not impact our patients' treatment. |
Who do I call
for customer service? |
Call Horizon BCBSNJ's
dedicated Member Services Department
at 1-800-664-BLUE (2583) for any service
or claim issue. You can also call this
number to obtain claim forms or claim
submission information. For your convenience,
their Member Services Department is open
Monday through Friday, 8 am to 8 pm,
Eastern Standard Time. |
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