University of Pennsylvania Health System

Patient Billing

These web pages were designed to help explain your bill. It will give you a better understanding of the different parts of your bill and help explain why you are receiving a bill. There are two bills you may receive: a physician bill for services provided at your physician's office or a hospital bill for services provided at one of our hospitals.

If you have any additional questions regarding your bill, please call the number listed on the bill or 1-800-406-1177. Click on the following links to view the two bills and their explanations:

Frequently Asked Questions

Why wasn't my insurance carrier billed?

If your insurance information is on our billing system when the services are entered, your insurance carrier will be billed directly. However, if the information is inaccurate or incomplete, we may be unable to bill your insurance carrier.

Did my insurance carrier pay for services?

Any reimbursement from your insurance carrier will be reflected on your statement. In addition, many insurance carriers send explanation of benefits to their subscribers explaining how their medical claim was processed.

Why didn't my insurance carrier pay for the services?

To obtain a clear understanding of your benefits and any limitations of your insurance coverage, it is best to contact your insurance carrier directly for an explanation of the way your claim was processed and/or denied.

Why am I getting a bill now, when services were provided so long ago?

Once a response is received from your insurance carrier and we have confirmed that there is additional patient liability, we will bill the patient. However, this process is dependent on when we receive a response from the insurance carrier. In addition, insurance carriers often request additional information that could delay the processing of your claim.

Why do I keep getting bills?

You are still receiving bills because the account balance is still open.

Who ordered the test?

All testing is ordered by a physician or health care provider. Check with the physician's office if you have any further questions.

Why did I have these tests?

Your physician's office will be able to answer this question.

How do I get my test results?

Call your physician's office to get your test results. The business office is not qualified to answer questions regarding tests or test results.

If you have any additional questions regarding your bill, please call the number listed on the bill or 1-800-406-1177.

Penn Medicine is committed to caring for all patients equitably, with dignity, respect and compassion. As part of this commitment, we offer financial counseling and assistance programs to uninsured and underinsured patients to assist those who cannot pay for their care.

Learn more about this program and the requirements for qualification