University of Pennsylvania Health System

Understanding Quality

If you need to be admitted to a hospital for a procedure or observation of a medical condition, it is important to understand what quality of care means and how to compare hospital outcomes.  As a patient, you have the right to be informed and are strongly encouraged to seek information about a physician’s or hospital’s competence.

Penn Medicine is committed to providing world-class care to all of its patients. In the area of quality of care, this commitment translates into ensuring that Penn’s patients receive exceptional medical care firmly based in clinical experience and scientific knowledge. Every year, Penn’s hospital ratings show how dedicated Penn is to delivering quality care. Reporting from US News & World Report, CMS and Joint Commission have continuously ranked Penn among the highest in patient care and safety.  No other health care institution in the Delaware Valley comes close to achieving Penn Medicine’s scores.

Caring for the Whole Person

Enhancing a patient's quality of care is part of the training given to every health care professional at Penn. Patient preferences, needs and values are also taken into consideration as part of the care provided. Penn also takes pride in providing quality of care that is equitable, not influenced by gender, ethnicity or socioeconomic status. In addition, Penn has taken a broad leadership role in improving patient safety and satisfaction, sharing best practices across the region and leading in national consortia on this vital topic.

Communication

Penn has designed processes to ensure open lines of communication with physicians, nurses and other health care professionals and takes seriously their feedback about improvements that can be made on behalf of patients. Penn also closely monitors the latest advances in data analysis as well as recommended regulatory requirements and national benchmarks to keep abreast of important developments that are critical to a patients' quality of care.

Feedback

Penn encourages patients and their families to share their care and treatment experiences. All patients are provided with patient satisfaction surveys. A Penn patient and guest relations representative reviews all messages and responds to questions and concerns.

Not all medical centers and physicians are alike. Differences in quality matter most when you need sophisticated medical care for a complex condition. The doctor and medical center you choose will have a direct impact on your care - especially when you need treatment for a serious condition or disease.