University of Pennsylvania Health System

Quality & Outcomes

Quality of Care

Penn Medicine is committed to providing world-class care to all its patients. In the area of quality of care, this commitment translates into ensuring that our patients receive medical care firmly based in clinical experience and scientific knowledge. Quality of care also translates into patient safety. Avoiding injuries to patients from the care that is intended to help them is also a top priority for every member of the Penn Medicine health care community.

Enhancing a patient's quality of care is part of the training given to every health care professional at Penn Medicine. Going a step further, patient preferences, needs and values are also taken into consideration as part of the care provided. Penn also takes pride in providing quality of care that is equitable, not influenced by gender, ethnicity, or socioeconomic status. In addition, Penn Medicine has taken a broad leadership role in improving patient safety and satisfaction, sharing best practices across the region and participating in national consortia on this vital topic.

An example of Penn's commitment to quality of care is the establishment of a special department whose sole focus is patient safety, clinical best practices, and patient satisfaction. The role of the Clinical Effectiveness and Quality Improvement department (CEQI) is to ensure all patients receive the safest, most efficient and most timely care possible. By being able to streamline services, avoid duplication of effort, and promote better communication among patients and their providers, Penn is able to improve the quality of care for patients.

Penn has also designed processes to ensure open lines of communication with physicians, nurses, and other health care professionals and take seriously their feedback about improvements that can be made on behalf of patients. We also closely monitor the latest advances in data analysis, as well as recommended regulatory requirements and national benchmarks to keep abreast of important developments that are critical to our patients' quality of care.

And finally, in an effort to continuously improve quality of care, Penn encourages patients and their families to share their care and treatment experience. All patients are provided with a Patient Satisfaction Survey in the mail and online. A Patient & Guest Relations representative reviews all messages and responds to questions and concerns.