University of Pennsylvania Health System

Patient Satisfaction

Penn Medicine and its physicians, nurses, and health care specialists are committed to providing you with excellent clinical care and service. Patients who have any concerns regarding care have the right — without recrimination — to voice those concerns, have them reviewed, and, when possible, resolved.

Patients will also receive a Patient Satisfaction Survey in the mail after their visit. Penn Medicine wants to know how the patient experience can be improved.

Please contact Penn Medicine if you feel we have not met your expectations. You can complete this online form or call our Patient & Guest Relations at the following numbers:

  • Hospital of the University of Pennsylvania

  • Penn Presbyterian Medical Center

  • Pennsylvania Hospital

A Patient & Guest Relations representative will review and respond to messages received. The contact us form is available 24 hours a day, 7 days a week. All messages are responded to within three business days.

In addition, to resolve a grievance, patients may contact:

  • The Division of Acute and Ambulatory Care
    Pennsylvania Department of Health
    P.O. Box 90
    Harrisburg, PA 17120

  • Department of Health Services Center for Medicare and Medicaid Services (CMS)
    Centers for Medicare & Medicaid Services
    7500 Security Boulevard
    Baltimore, Maryland 21244-1850

For concerns related to quality and safety-of-care issues, or the safety of the environment in which care is provided, patients may also contact:

  • Division of Accreditation Operations
    Office of Quality Monitoring
    Joint Commission on Accreditation of Healthcare Organizations
    One Renaissance Boulevard
    Oakbrook Terrace, IL 60181
    Tel: 630-792-5800
    Fax: 630-792-5636